I just download and upgrade aris 9.5 to 9.8.

but, I cant start apg_s service. there is a message from ARIS Cloud Controller below.

'Could not start runnable apg_s on node localhost: Ant start exited with 1'

That error some times occured in ppm 9.7.

My server is

OS :  Windows 7 Professional K 64bit

H/W : CPU - i3-3332         RAM - 32Gb


If you needs more information let me know what that is.

thank you.


by Runé Becker
Badge for 'Mastermind' achievement
Posted on Fri, 07/10/2015 - 11:25

Dear Junyong,

It's hard to tell what went wrong after the updating to 9.8.

I recommend to collect the log files via ARIS installation folder support/collectLogFiles.bat and attach that to a support ticket on https://empower.softwareag.com/eservice.




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