ARIS Task Mining

Hi,

I agree and disagree ^^ 

I think task mining is very powerful and you can implement various measures so that not the entire environment of the employee is monitored. So, e.g. you can limit the recording to specific applications. But of course, and here I agree with what you wrote- it must be implemented with care and get the works council, data protection, ... involved. However, I feel that there are many (hidden) capabilities in it; e.g. when it comes to "automated" test case generation. And, when you think about these things further, there are quite a number of use cases that evolve from it. 

I know that, particularly in Germany, people are very skeptical regarding task mining. However, in other countries, this is very different and I personally think we should sometimes be a bit more brave, open-minded, future-looking, rather than keeping this pessimistic and skeptical view.

Hi,

I completely get you concerns but for me it is more about the genral setup where Task Mining is used: Certainly! 

ARIS Task Mining by ProcessMaker is build to address gaps between automated and manual tasks, but its use must consider data protection regulations and company culture, which vary across regions. In some countries, tracking technologies are already widely used, while in others, stricter privacy laws (like GDPR) require a more cautious approach. This is similar to process mining, where the selection of data for analysis must be carefully managed (e.g. with or without roles, users etc.).

To mitigate privacy concerns, the task mining project should follow a white-labeling approach, ensuring that user data is excluded whenever possible. A timeboxed approach can also help, where data collection is limited to a specific period solely for generating process insights. One way to achieve this in a more controlled setting is by using task mining during interviews, where employees demonstrate their tasks, and only the necessary process data, without personal identifiers, is captured. This is an appraoch that I saw already been used.

Rather than replacing traditional methods like workshops and direct discussions, task mining can serve as an additional tool to provide objective insights, more attributes and will not miss a nessessary step (off cause if all nessessary applications are correctly white labled).

BR

Martin