KT

Hi,

I tried several times do download educational version of aris, but each time I get following error:

We are very sorry, but due to a technical infrastructure problem, we are currently unable to send you a license key. Please try again later. An administrator has been informed.

It happens both for me and a friend of mine from other university. Both universities are registered.

Is it a known issue? Does anyone else encounter the same problem? When will it be resolved?

by Kai-Hendrik Pots
Posted on Mon, 05/29/2017 - 10:05

Hello Kej Tej,

Unfortunately we forced a few problems in our delivery process. These problems should be solved now and the download is working again. We like to apologize for any inconvenience.

 

Best Regards

Kai-Hendrik

0
by WILSON GOMES
Posted on Tue, 08/08/2017 - 02:16

Hello, I am unable to download the software. it days access denied, even though I have registed my university in the database. Can you check if there is any issue?

0
by Ranjitha R Venkataramanan
Posted on Tue, 08/08/2017 - 09:14

Dear Wilson Gomes,

You University was not registered with us. It has been registered now. Please try to download ARIS again.

Regards,

Ranjitha

0

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