KK

Hello everyone,

with the new update I am not able to activate or load any modeltypes or my already done prozesses. No click on the buttons helps. I don't know what to do, I already deinstalled and installed aris express 2 times.

Thank you for help.

Kerstin Kleinow

by Runé Becker
Badge for 'Mastermind' achievement
Posted on Thu, 02/21/2019 - 17:22

Dear Kerstin,

Do you see the context menu when you a click on your recently opened model?

It should show "Open" "Remove" and "Remove all". Maybe just the left & right mouse buttons are switched.

Are you using ARIS Express on Windows or a different operating system?

Cheers

Rune

0
by Kerstin Kleinow Author
Posted on Mon, 02/25/2019 - 20:36

In reply to by rbe

Dear Rune,

thank your for helping me.

 

I can see the context menu but when I click on open it shows just this preview. I also can't open with the normal menu any file.

With the click nothing happens. I work with windows 7, service pack 1.

Cheers

Kerstin

 

0
by Kerstin Kleinow Author
Posted on Thu, 02/28/2019 - 10:34

Dear Rune,

there is also no possibility to start a new model, either with file-new or with the buttons on the dashboard.

Cheers

Kerstin

0
by Frank Weyand
Posted on Fri, 03/01/2019 - 09:06

Hi Kerstin.

Some questions:

  1. Which platform do you use? Apple or windows?
  2. Did you use the Webstart Version or Windows version (locally installed setup).
  3. Please zip and attach the content of the folders

    %userprofile%/ARISExpress/log

    - and -

    %userprofile%/ARISExpress/server/log

    and attach it here?
  4. If you use Windows: could you delete folder %userprofile%/ARISExpress and restart?

Bye,

Frank

0
by Kerstin Kleinow Author
Posted on Tue, 03/05/2019 - 10:58

Hi Frank,

thanks for your help.

1. I use windows 7

2. I use the Windows version

3. see attachement

4. I did delete the folder and restart. There is the same problem. My own files are not on the right side (last models) but non of the buttons works and I could not start a new model with (file, new).

I could send you a .flv-Video file(3,37 MB) but there is no possibility to upload .flv-Files.

Bye,

Kerstin

File attachments
0
by Frank Weyand
Posted on Tue, 03/05/2019 - 13:36

Ok... uh...

I do not know you policies considering access rights (and believe my, I've seen whatever policies you can imaging) but that here is really surprising.

Maybe you could have a chat with you IT. Your restriction on your machine are very hard.

What I can see in the log files:

No access to: "C:\Users\Kleinow\ARISExpress\server\log\effectiveSettings.log" 

- and, which is really surprising -

no access "C:\Users\Kleinow\AppData\Local\Temp"

You, or Express, respectively, should have the possibility to change/store files under "C:\Users\Kleinow\ARISExpress".

And, no access to the user's own temporary folder is really harsh.

So, as long as Express is not able to store/load/change files in these folders, you got no chance to work with Express. I do not know at all, why this happened with the new version of Express, and I am wondering why this worked with the older version.

Bye

Frank

0

Featured achievement

Rookie
Say hello to the ARIS Community! Personalize your community experience by following forums or tags, liking a post or uploading a profile picture.
Recent Unlocks
  • Profile picture for user frankweise
  • Profile picture for user Henrik Buckler
  • Profile picture for user UffeK
  • SS
  • MZ
  • PacMan

Leaderboard

|
icon-arrow-down icon-arrow-cerulean-left icon-arrow-cerulean-right icon-arrow-down icon-arrow-left icon-arrow-right icon-arrow icon-back icon-close icon-comments icon-correct-answer icon-tick icon-download icon-facebook icon-flag icon-google-plus icon-hamburger icon-in icon-info icon-instagram icon-login-true icon-login icon-mail-notification icon-mail icon-mortarboard icon-newsletter icon-notification icon-pinterest icon-plus icon-rss icon-search icon-share icon-shield icon-snapchat icon-star icon-tutorials icon-twitter icon-universities icon-videos icon-views icon-whatsapp icon-xing icon-youtube icon-jobs icon-heart icon-heart2 aris-express bpm-glossary help-intro help-design Process_Mining_Icon help-publishing help-administration help-dashboarding help-archive help-risk icon-knowledge icon-question icon-events icon-message icon-more icon-pencil forum-icon icon-lock