Hello everyone,
with the new update I am not able to activate or load any modeltypes or my already done prozesses. No click on the buttons helps. I don't know what to do, I already deinstalled and installed aris express 2 times.
Thank you for help.
Kerstin Kleinow
Ok... uh...
I do not know you policies considering access rights (and believe my, I've seen whatever policies you can imaging) but that here is really surprising.
Maybe you could have a chat with you IT. Your restriction on your machine are very hard.
What I can see in the log files:
No access to: "C:\Users\Kleinow\ARISExpress\server\log\effectiveSettings.log"
- and, which is really surprising -
no access "C:\Users\Kleinow\AppData\Local\Temp"
You, or Express, respectively, should have the possibility to change/store files under "C:\Users\Kleinow\ARISExpress".
And, no access to the user's own temporary folder is really harsh.
So, as long as Express is not able to store/load/change files in these folders, you got no chance to work with Express. I do not know at all, why this happened with the new version of Express, and I am wondering why this worked with the older version.
Bye
Frank
Dear Kerstin,
Do you see the context menu when you a click on your recently opened model?
It should show "Open" "Remove" and "Remove all". Maybe just the left & right mouse buttons are switched.
Are you using ARIS Express on Windows or a different operating system?
Cheers
Rune
Dear Rune,
thank your for helping me.
I can see the context menu but when I click on open it shows just this preview. I also can't open with the normal menu any file.
With the click nothing happens. I work with windows 7, service pack 1.
Cheers
Kerstin
Dear Rune,
there is also no possibility to start a new model, either with file-new or with the buttons on the dashboard.
Cheers
Kerstin
Hi Kerstin.
Some questions:
Bye,
Frank
Hi Frank,
thanks for your help.
1. I use windows 7
2. I use the Windows version
3. see attachement
4. I did delete the folder and restart. There is the same problem. My own files are not on the right side (last models) but non of the buttons works and I could not start a new model with (file, new).
I could send you a .flv-Video file(3,37 MB) but there is no possibility to upload .flv-Files.
Bye,
Kerstin
Ok... uh...
I do not know you policies considering access rights (and believe my, I've seen whatever policies you can imaging) but that here is really surprising.
Maybe you could have a chat with you IT. Your restriction on your machine are very hard.
What I can see in the log files:
No access to: "C:\Users\Kleinow\ARISExpress\server\log\effectiveSettings.log"
- and, which is really surprising -
no access "C:\Users\Kleinow\AppData\Local\Temp"
You, or Express, respectively, should have the possibility to change/store files under "C:\Users\Kleinow\ARISExpress".
And, no access to the user's own temporary folder is really harsh.
So, as long as Express is not able to store/load/change files in these folders, you got no chance to work with Express. I do not know at all, why this happened with the new version of Express, and I am wondering why this worked with the older version.
Bye
Frank