Aris Express did not load any modeltypes or files

Dear Kerstin,

Do you see the context menu when you a click on your recently opened model?

It should show "Open" "Remove" and "Remove all". Maybe just the left & right mouse buttons are switched.

Are you using ARIS Express on Windows or a different operating system?

Cheers

Rune

Dear Rune,

thank your for helping me.

I can see the context menu but when I click on open it shows just this preview. I also can't open with the normal menu any file.

With the click nothing happens. I work with windows 7, service pack 1.

Cheers

Kerstin

Dear Rune,

there is also no possibility to start a new model, either with file-new or with the buttons on the dashboard.

Cheers

Kerstin

Hi Kerstin.

Some questions:

1. Which platform do you use? Apple or windows?
2. Did you use the Webstart Version or Windows version (locally installed setup).
3. Please zip and attach the content of the folders
   
   %userprofile%/ARISExpress/log
   
   - and -
   
   %userprofile%/ARISExpress/server/log
   
   and attach it here?
4. If you use Windows: could you delete folder %userprofile%/ARISExpress and restart?

Bye,

Frank

Hi Frank,

thanks for your help.

1. I use windows 7

2. I use the Windows version

3. see attachement

4. I did delete the folder and restart. There is the same problem. My own files are not on the right side (last models) but non of the buttons works and I could not start a new model with (file, new).

I could send you a .flv-Video file(3,37 MB) but there is no possibility to upload .flv-Files.

Bye,

Kerstin

Ok... uh...

I do not know you policies considering access rights (and believe my, I've seen whatever policies you can imaging) but that here is really surprising.

Maybe you could have a chat with you IT. Your restriction on your machine are very hard.

What I can see in the log files:

No access to: "C:\Users\Kleinow\ARISExpress\server\log\effectiveSettings.log" 

- and, which is really surprising -

no access "C:\Users\Kleinow\AppData\Local\Temp"

You, or Express, respectively, should have the possibility to change/store files under "C:\Users\Kleinow\ARISExpress".

And, no access to the user's own temporary folder is really harsh.

So, as long as Express is not able to store/load/change files in these folders, you got no chance to work with Express. I do not know at all, why this happened with the new version of Express, and I am wondering why this worked with the older version.

Bye

Frank