KS

I have a couple of issues with ARIS Cloud:

1) For one of my rooms I cannot change my password.

2) Yesterday. I created two models (BPMN and Enterprise BPNM models). Today they are gone. Any idea what happend/how to recover them (if possible)?

3) I tried to move artifacts to a different folder, but without any success. Anything that I miss/suggestions?

Best

Klaus

by Christoph Lorenz
Posted on Tue, 02/14/2017 - 07:49

Hi Klaus

to your inquiries

1) For one of my rooms I cannot change my password.

--> Do you get an error message? What's the name of your project room?



2) Yesterday. I created two models (BPMN and Enterprise BPNM models). Today they are gone. Any idea what happend/how to recover them (if possible)?

--> Did you save them? Are you logged in with the correct filter? There are no effects known which remove any content.

3) I tried to move artifacts to a different folder, but without any success. Anything that I miss/suggestions?

--> What do you mean with "artifacts"?

regards

Christoph

0
by Klaus Schulz Author
Posted on Tue, 02/21/2017 - 00:24

Thanks Christoph,

1) room=aris; i did get an error message, some system errors.

2) Yes I saved them. No, I can't change filters. The model type was no longer available (room=aris2).

3) any model or object. My work around is to cut and paste them.

K

0
by Christoph Lorenz
Posted on Tue, 02/21/2017 - 09:18

Hello

Do you have a screenshot of the error messages to effect 1)?

2) What model (Type&name) do you miss?

3) That's possible in ARIS Cloud Advanced on an easier way via teh ARIS Cloud Administration.

regards

Christoph

0

Featured achievement

Question Solver
Share your expertise and have your answer accepted as best reply.
Recent Unlocks
  • BZ
  • Profile picture for user TEF_Bernd
  • ПЦ
  • CR
  • BH
  • PacMan

Leaderboard

|
icon-arrow-down icon-arrow-cerulean-left icon-arrow-cerulean-right icon-arrow-down icon-arrow-left icon-arrow-right icon-arrow icon-back icon-close icon-comments icon-correct-answer icon-tick icon-download icon-facebook icon-flag icon-google-plus icon-hamburger icon-in icon-info icon-instagram icon-login-true icon-login icon-mail-notification icon-mail icon-mortarboard icon-newsletter icon-notification icon-pinterest icon-plus icon-rss icon-search icon-share icon-shield icon-snapchat icon-star icon-tutorials icon-twitter icon-universities icon-videos icon-views icon-whatsapp icon-xing icon-youtube icon-jobs icon-heart icon-heart2 aris-express bpm-glossary help-intro help-design Process_Mining_Icon help-publishing help-administration help-dashboarding help-archive help-risk icon-knowledge icon-question icon-events icon-message icon-more icon-pencil forum-icon icon-lock