ARIS 10 Cloud Controller is missing

KRISHNA BODDU on May 3, 2019

Hi,

We've recently installed ARIS 10 for testing purpose and the installation was successful ,have also checked the services in ARIS Cloud Controller(ACC). However, just today when I tried to check ACC , the application is missing from the path: Start Menu\Programs\ARIS\Administration.Could someone help me with the batch file(name and the path of the file) that needs to be executed in order to install ACC. I believe there aren't any other dependency for installing it.Could someone help me in giving the information.

Regards,

Krishna Boddu

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KRISHNA BODDU Author on May 7, 2019 - 08:22

Hi Martin,

Thanks a lot for your response .I really appreciate for your kind help :)

Actually I've investigated and found that the the services are up since I'm able to start and login to the UMC, start the ARIS Admin tool etc - meaning the ARIS Cloud Controller(ACC) is already installed and present on the Server, but the issue that I m facing is ACC Application which should be present at path :C:\ProgramData\Microsoft\Windows\Start Menu\Programs\ARIS\Administration is missing.I believe the above procedure provided by you will not install the ACC again, but will generate the ACC Application that is missing from the path that I mention , Am I right ?.Could you please guide me on this. Sorry for the inconvenience caused :)

Regards,

Krishna

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Martin Schröder on May 6, 2019 - 18:24

Hello Krishna,

if your installation is alright ACC can be started from this path (you would need to start CMD as Admin and change into the directory):

<ARISInstallationDir>\server\acc

with following parameters

acc.bat -c "..\generated.apptypes.cfg" -h localhost -u "Clous" -p 14000 -pwd "g3h31m"

So there are in fact dependencies ( \server\generated.apptypes.cfg )

Please also check the CLOUD CONTROLLER (ACC) COMMAND-LINE TOOL reference.

Regards, Martin

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KRISHNA BODDU Author on May 7, 2019 - 08:22

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Hi Martin,

Thanks a lot for your response .I really appreciate for your kind help :)

Regards,

Krishna

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Martin Schröder on May 9, 2019 - 18:35

Hello Krishna,

I am afraid there are some misconceptions about "installing" or "generating the acc app". As you stated "the ARIS Cloud Controller(ACC) is already installed and present on the Server". So there is nothing more to install.

ARIS setup on Windows creates simple links in the Start Menu under the Program Group Aris to execute the batch file acc.bat with parameters. If these links have gone missing you can re-create them:

Link Target: <ARISInstallationDir>\server\acc\acc.bat -c "..\generated.apptypes.cfg" -h localhost -u "Clous" -p 14000 -pwd "g3h31m"

Start In: <ARISInstallationDir>\server\acc

Of course you should check the target and adapt the path according to your installation.

This link opens a CMD shell and starts the ACC command line.

Regards, Martin

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KRISHNA BODDU Author on May 10, 2019 - 08:17 as Reply to Martin Schröder

Hi Martin,

Thanks a ton for your kind help :)

I was able to recreate the ACC link by just copy pasting ARIS Architect and Designer link(that is present in the path:Start Menu\Program\ARIS) and renaming it to ARIS Cloud Controller and then entered the Target and Start in parameters(as mentioned by you) in its properties tab.After that I was able to open this new link and check the services.Sorry for the confusion that I created initially :)

Once again thanks a lot for all your efforts in resolving this issue :)

Regards,

Krishna Boddu

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