I am encountering a problem starting up MashZone on a Windows Server 2003, after two other successful installations and startups on such servers.
From the logs, I can tell that the installation itself was successful, and that MashZone has been started up as a service. I start it in the browser and get an "Internet Explorer cannot display the webpage" screen. If I try to access MashZone via localhost, it tells me that I need to install Flash Player - this also happens on the other two servers, so I don't believe this is a relevant discovery.
I've attempted to reinstall the app with different ports, mess around with folder permissions, and search for hints in the logs, all without success. Most of the log files are empty, except for C:\Program Files\ARIS MashZone\system\tomcat\logs\catalina.2013-08-13.log
Aug 13, 2013 3:51:49 PM org.apache.coyote.http11.Http11Protocol init
INFO: Initializing Coyote HTTP/1.1 on http-16360
Aug 13, 2013 3:51:49 PM org.apache.catalina.startup.Catalina load
INFO: Initialization processed in 1196 ms
Aug 13, 2013 3:51:49 PM org.apache.catalina.core.StandardService start
INFO: Starting service Catalina
Aug 13, 2013 3:51:49 PM org.apache.catalina.core.StandardEngine start
INFO: Starting Servlet Engine: Apache Tomcat/6.0.26
Aug 13, 2013 3:51:50 PM org.apache.catalina.startup.HostConfig deployDescriptor
INFO: Deploying configuration descriptor mashzone.xml
Aug 13, 2013 3:52:51 PM org.apache.catalina.startup.HostConfig deployDescriptor
INFO: Deploying configuration descriptor umc.xml
Aug 13, 2013 3:53:10 PM org.apache.coyote.http11.Http11Protocol start
INFO: Starting Coyote HTTP/1.1 on http-16360
Aug 13, 2013 3:53:10 PM org.apache.catalina.startup.Catalina start
INFO: Server startup in 80336 ms
and C:\Program Files\ARIS MashZone\system\tomcat\logs\jakarta_service_20130813.log
[2013-08-13 15:51:43] [info] Commons Daemon procrun (1.0.2.0) started
[2013-08-13 15:51:43] [info] Running Service...
[2013-08-13 15:51:43] [info] Starting service...
[2013-08-13 15:51:48] [info] Service started in 4937 ms.
From what I have read, there's nothing unusual about these. The service is running according to the machines list of Services, under Software AG MashZone.
I believe I am using the 32bit version, as this is the version that has successfully installed on the other two servers. I think I remember attempting to use the 64bit, but it was not a successful installation.
There were no errors in the install log. It reads that the installation was successful.
I tried starting MashZone as an application, and C:\Program Files\ARIS MashZone\system\tomcat\logs\catalina.2013-08-14.log was the only log that gave me information:
Aug 14, 2013 5:37:44 PM org.apache.coyote.http11.Http11Protocol pause
INFO: Pausing Coyote HTTP/1.1 on http-16360
Aug 14, 2013 5:37:45 PM org.apache.catalina.core.StandardService stop
INFO: Stopping service Catalina
Aug 14, 2013 5:38:02 PM org.apache.coyote.http11.Http11Protocol destroy
INFO: Stopping Coyote HTTP/1.1 on http-16360
Aug 14, 2013 5:39:20 PM org.apache.coyote.http11.Http11Protocol init
INFO: Initializing Coyote HTTP/1.1 on http-16360
Aug 14, 2013 5:39:20 PM org.apache.catalina.startup.Catalina load
INFO: Initialization processed in 1575 ms
Aug 14, 2013 5:39:20 PM org.apache.catalina.core.StandardService start
INFO: Starting service Catalina
Aug 14, 2013 5:39:20 PM org.apache.catalina.core.StandardEngine start
INFO: Starting Servlet Engine: Apache Tomcat/6.0.26
Aug 14, 2013 5:39:20 PM org.apache.catalina.startup.HostConfig deployDescriptor
INFO: Deploying configuration descriptor mashzone.xml
Aug 14, 2013 5:40:05 PM org.apache.catalina.startup.HostConfig deployDescriptor
INFO: Deploying configuration descriptor umc.xml
Does this give us any clues? The URL with the server name still gives me the same error, but replacing server name by "localhost" in the URL asks me to download Flash. So no changes, really.
I substituted the IP address of the server into the URL and tried accessing MashZone from a client with Flash installed. It took me to the screen that asks me to get the Flash Player. This is strange, since I am still able to access MashZone on the other 2 basically identical servers from the same client (we have 4 separate ARIS environments - test, dev, prd, and prd publisher, and I've been working with MashZone on test and dev with no problems).
I'm gonna try to update my Flash player to the most current version and see if that makes a difference.
My Flash version on this client (11.4) exceeds the minimum system requirements (10) for running MashZone. I do not believe this is what is causing the issue.
