MashZone Startup Issue

Dear Ksenia,

First of all, did you start MashZone setup as Administrator? To do so, right click setup.exe and select Run as Administrator from the context menu.

Also, did you choose MashZone 64bit version?

And if you did both right, did you try to start MashZone as application instead of Windows service?

By using start_mashzone.bat you might see additional information/errors at the command prompt.

And check the setup log file for errors:

%MASHZONE_HOME%/system/logs/ARIS_MashZone_InstallLog.log

Cheers

Rune

Hello Rune,

Yes, I did start my MashZone setup as an admin.

I believe I am using the 32bit version, as this is the version that has successfully installed on the other two servers. I think I remember attempting to use the 64bit, but it was not a successful installation.

There were no errors in the install log. It reads that the installation was successful.

I tried starting MashZone as an application, and C:\Program Files\ARIS MashZone\system\tomcat\logs\catalina.2013-08-14.log was the only log that gave me information:

Aug 14, 2013 5:37:44 PM org.apache.coyote.http11.Http11Protocol pause
INFO: Pausing Coyote HTTP/1.1 on http-16360
Aug 14, 2013 5:37:45 PM org.apache.catalina.core.StandardService stop
INFO: Stopping service Catalina
Aug 14, 2013 5:38:02 PM org.apache.coyote.http11.Http11Protocol destroy
INFO: Stopping Coyote HTTP/1.1 on http-16360
Aug 14, 2013 5:39:20 PM org.apache.coyote.http11.Http11Protocol init
INFO: Initializing Coyote HTTP/1.1 on http-16360
Aug 14, 2013 5:39:20 PM org.apache.catalina.startup.Catalina load
INFO: Initialization processed in 1575 ms
Aug 14, 2013 5:39:20 PM org.apache.catalina.core.StandardService start
INFO: Starting service Catalina
Aug 14, 2013 5:39:20 PM org.apache.catalina.core.StandardEngine start
INFO: Starting Servlet Engine: Apache Tomcat/6.0.26
Aug 14, 2013 5:39:20 PM org.apache.catalina.startup.HostConfig deployDescriptor
INFO: Deploying configuration descriptor mashzone.xml
Aug 14, 2013 5:40:05 PM org.apache.catalina.startup.HostConfig deployDescriptor
INFO: Deploying configuration descriptor umc.xml

Does this give us any clues? The URL with the server name still gives me the same error, but replacing server name by "localhost" in the URL asks me to download Flash. So no changes, really.

Thank you,

Ksenia

Hi Ksenia,

Have you tried using the server IP address to connect from a client with flash installed?

e.g. http://[Server IP address]:16360/mashzone/login.jsp

If that works then there's an issue with the DNS of the server.

Thanks,

Jonathan

Hi Jonathan,

I substituted the IP address of the server into the URL and tried accessing MashZone from a client with Flash installed. It took me to the screen that asks me to get the Flash Player. This is strange, since I am still able to access MashZone on the other 2 basically identical servers from the same client (we have 4 separate ARIS environments - test, dev, prd, and prd publisher, and I've been working with MashZone on test and dev with no problems).

I'm gonna try to update my Flash player to the most current version and see if that makes a difference.

Thank you,

Ksenia

My Flash version on this client (11.4) exceeds the minimum system requirements (10) for running MashZone. I do not believe this is what is causing the issue.