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We have installed ARIS Express under Windows 7 with the Java Version 6.

If we will start it via desktop and under "Start" we show very short the ARIS item

and that is all.

What can be the reasons? What can we do?

We start already a new installation, we use Internet Explorer 8.

Thanks for any helpful feedback

Best reagards

Nicolas 

 

by Frank Weyand
Posted on Mon, 05/13/2013 - 09:24

Hi,

I think you are using the webstart version, right? The windows installable provides its own JRE.

If you open this line here in the windows browser: 

          %USERPROFILE%\ARISExpress\log

you can find log files. Could you check them for exceptions?

In addition, you could switch on the java console (via the java system panel).

Bye,

FRank

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