My connection to the ARIS server gets interrupted every day, around 12:00pm USA Eastern Time (6:00pm CEST).  Sometimes, I can reconnect, but not before an hour has passed, but lately, I cannot do it at all the rest of the day, as much as I try. I keep getting the message that there is no service available for the port I specified. Do you have an idea about what could be happening?



by Jorge Reyna R.
Posted on Wed, 04/04/2018 - 20:44

Hola Laura, buenas tardes.

Hace algún tiempo yo tuve un problema parecido, lo que estaba sucediendo era que, estaba programado un respaldo de las Bases de Datos de ARIS en el horario en que no me podía conectar o se interrumpía la conexión con el Server.

Te recomiendo revisar: que se encuentren corriendo los Servicios de ARIS y si se ejecuta algún Respaldo de las Bases de Datos o algún otro proceso en el horario en que se interrumpe la conexión.


Atte. Jorge Reyna R.

by Patricia Cortes Author
Posted on Wed, 04/04/2018 - 21:29

In reply to by coquitorey

Hola Jorge,

Gracias por responder a mi mensaje. Pregunté acerca de algún proceso programado diariamente y me dicen que no hay tal. Voy a verificar de nuevo.




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