Im getting an error when trying to open a model in Cloud and no idea what can be the cause of same and fix. Ican enter cloud, see the databases and their group structure, but when i try open the model  i got the message. It happens sporadically and the network console read abs errors everytime i click on a model.

Then without any notice the connection came back and all working again. But i was having 3-4 episodes per month

Im running out of ideas . attached pictures of the error

error reads: "The connection to ARIS Server was interrupted. Your changes are currently not being transfered. Resume your work when the connection is restored."


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by Runé Becker
Badge for 'Mastermind' achievement
Posted on Thu, 01/19/2023 - 10:40

Dear Marcelo,

I think you'd better open a support ticket on this to let the support engineers check your connection issues.



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