Comments by Veronika Ellermann Posted on 2023-03-21 Hi Marco, I would open a support ticket. They can help you with the trouble shooting. Without further information, it is difficult to help. Best, Veronika Log in or register to post comments HT by Hoang Trung Tran Posted on 2023-03-22 Hi, as we have already solved this thorugh E-Mail, I wanted to share the answer on the forum for future references. To solve this, one can try restarting ARIS Server by: - first typing "stopall" in ACC - then "delete log files" - "restart agent" - after some waiting restart the server with "startall" Best regards, Hoang Trung Tran Log in or register to post comments
Hi Marco,
I would open a support ticket. They can help you with the trouble shooting.
Without further information, it is difficult to help.
Best,
Veronika
Hi,
as we have already solved this thorugh E-Mail, I wanted to share the answer on the forum for future references.
To solve this, one can try restarting ARIS Server by:
- first typing "stopall" in ACC
- then "delete log files"
- "restart agent"
- after some waiting restart the server with "startall"
Best regards,
Hoang Trung Tran