license does not allow XML import and extended one should be used

Posted by Marcus Campos

Posted on Wed, 04/13/2016 - 06:19 in Professional ARIS

Hi,

I have the ARIS 9.8 SR3 installed and in my laptop, I installed the client with local option on.

When I try do import into the normal server one XML file exported from the local server, I receive a error saying that "license does not allow XML import and extended one should be used"

Does anybod nows how to solve?

Best regards.

Marcus Campos

19.4k

by M. Zschuckelt

Posted on Wed, 04/13/2016 - 08:03

Hi,

just a guess, what it might be: In your LOCAL server you have an "Access" license extension, in the normal server you don't.

So do just one of the following:

- have the Access license extension assigned to your user in the normal server and then retry importing the file

- unassign the Access license extension in the LOCAL server, redo the export and try importing that into the normal server.

Explanation: The Access license extension activates unencrypted XML export and allows unencrypted XML import. Probably the exported file you have is not encrypted, hence you cannot import it where you don't have the Access license.

Regards, M. Zschuckelt

by Marcus Campos Author

Posted on Wed, 04/13/2016 - 13:57

M, Zschuckelt,

Thanks. When you say that is necessary Assign ou un assign the access license extension, you mean the "Enterprise Architecture Management"?

If is this, I don't have this license as picture below.

The strange is that we have already migrated form 7.2 to 9.8 SR3 and the base that is in the local server (and is where I'm exporting an XML) is a backup of one base already migrated in 9.8 SR3 that I took a Backup and migrated to the local server.

Does I need to ask SAG for a new license to migrated this XML?

Best Regards,

Marcus Campos

by M. Zschuckelt

Posted on Wed, 04/13/2016 - 14:58

Hello Marcus,

no, I was wrong then. If there is no "Access" license involved on either side, this is not the issue. EAM is something different. I'm clueless now. Has anyone else got an idea?

Regards, M. Zschuckelt

by Runé Becker

Posted on Wed, 04/13/2016 - 15:52

First check whether you could read your exported XML file. If you only see encrypted data in that file, then ARIS Access had been used to export that data. That means, the target server also needs that license.

Um abraço

Rune

by Marcus Campos Author

Posted on Thu, 04/14/2016 - 06:03

Rune,

Thanks. But the strange thing here is that we have just the licenses that I put in this forum and the local client was installed with this licenses too.

I'll try to open the XML and update this forum.

Best Regards,

Marcus Campos

by Marcus Campos Author

Posted on Thu, 04/14/2016 - 22:20

Runer,

As I told you, I tested open the XML and checked that it isn't encrypted.

What could be?

Best Regards,

Marcus Campos

by Runé Becker

Posted on Thu, 04/14/2016 - 22:49

Oi Marcus,

I think best is to report this to Global Support ARIS, along with your ARIS license and that XML file.

Um abraço

Rune

by M. Zschuckelt

Posted on Fri, 04/15/2016 - 10:15

Hello Marcus,

if that UMC screenshot was from the target server, it is obvious you do not have the Access license there. The fact that the exported file contains plain text XML proves, that it was exported WITH an Access license. Hence you cannot import that into a system, where your user does not have an Access license.

Indeed it is a case for support, if you are sure, that you did not import an Access license to your LOCAL server either. It should not be able to produce the unencrypted export you have shown here. If you find out however, that your LOCAL server has got the Access license, go for option 2 in my initial post.

Regards, M. Zschuckelt