MM

Dear Community,

meanwhile we have several Aris Express installations in our company and installing each was horrible and I always frightened if someone asks for getting Aris Express installed on his computer.

Just now I become desperate by activating Aris Express on another computer. I enter username and password and then I get the message that the programm isn't able to connect to the community. On former installations I tried to go back and push the button again and eventually after several tries the programm was able to connect. Not in this case. I've checked twice every point at your installation FAQ. I've reinstalled the JAVA runtime as well as Aris Express itself. I tried with manual and automatic proxy settings, as amin and as user. All that didn't help. I'm still not able to activate.

Any suggestions what I can do else? Aris express is nice if it has been activated once, but the way until that point every time costs me several hours.

 

Kind Regards

 

Mark

 

by Frank Weyand
Posted on Thu, 03/15/2012 - 09:29

Hello Mark,

the issue you refer to is actually not the installation itself, but the registration.

The registration process itself just need a connection via httpS to the community. This is completly in your hands, or more precisely, the hands of your IT. We can't solve that for you.

I would recommend to contact your IT here. Quite often, there are firewall or proxy restriction due to security reason, which the Express user sometimes does not know.

Bye,

Frank

0
by Daniel Kröger
Posted on Mon, 05/14/2012 - 12:12

You must set the proxy settings in the Java Control Panel ( Control Panel -> Java or the command javaws -viewer ).

Enter your proxy under network settings. Enable the setting 'Same proxy server for all protocols' in the advanced menu.

I hope that this setting can solve all of your frustrating problems.

0
by Brian Armstrong
Posted on Fri, 05/18/2012 - 14:38

I'm having an issue that every time I launch ARIS Express 2.3 on Mac OSX Lion, the Activation Wizard comes up every time. This is highly annoying. Is there a way to prevent this?

0
by Claire Misquez
Posted on Thu, 09/20/2012 - 16:36

I find the installation process to be horrible as well. Truly good software shouldn't be this difficult.

0
by Aurelien Slodzian
Posted on Wed, 10/10/2012 - 20:33

The installation of Aris Express on Mac OS X Lion is painful.

It donwloads every time the application from the Internet.

I installed dozens of applications on the Mac, this is the only one that has such a strange behaviour.

 

0
by Shaun Maddern
Posted on Mon, 10/15/2012 - 14:16

I experienced similar behaviour until I installed the latest version of Java... No problems since...

0

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