[solved] Unable to download ARIS Express (time out)

Posted by Mark van Kampen

Posted on Tue, 09/22/2009 - 11:41 in Professional ARIS

I've been trying to download ARIS Express, but every time I try I get an error message. When I click the Details button, there is an error in the console:

#### Java Web Start Error:

#### Connection timed out: connect

Does any one else have this problem? Is ARIS Support aware of this problem?

25.8k

by Sebastian Stein

Posted on Tue, 09/22/2009 - 11:57

Hi Mark,

please take a look at the FAQ. This problem is probably related to wrong or missing proxy settings. I guess you have to access the Internet through a proxy server.

Regards,

Sebastian

by Mark van Kampen Author

Posted on Tue, 09/22/2009 - 13:48

Thank you for your quick response, but I don't think the problem is related to proxy settings. I don't have any proxy settings set and a proxy is not required on the network I'm on.

By the way, when I first tried to install ARIS Express, there was an error message saying that the file http://download.ariscommunity.com/client.jar could not be found.

by Mark van Kampen Author

Posted on Tue, 09/22/2009 - 13:52

Update: I've tried to install ARIS Express once again, starting it from http://www.ariscommunity.com/aris-express using the Download Now button. Now I get the error 'Unable to load resource: http://download.ariscommunity.com/jh.jar'. When entering this URL into the browser address bar I get a page from the server saying 'Object not found'.

by Sebastian Stein

Posted on Tue, 09/22/2009 - 13:52

Ah ok, I thought your download doesn't start at all. The problem you describe is most often related to an outdated Java version. You will need at least Java 1.6.10.