MV

I've been trying to download ARIS Express, but every time I try I get an error message. When I click the Details button, there is an error in the console:

#### Java Web Start Error:

#### Connection timed out: connect

Does any one else have this problem? Is ARIS Support aware of this problem?

 

by Sebastian Stein
Posted on Tue, 09/22/2009 - 11:57

Hi Mark,

please take a look at the FAQ. This problem is probably related to wrong or missing proxy settings. I guess you have to access the Internet through a proxy server.

Regards,

Sebastian

0
by Mark van Kampen Author
Posted on Tue, 09/22/2009 - 13:48

In reply to by smarty

Thank you for your quick response, but I don't think the problem is related to proxy settings. I don't have any proxy settings set and a proxy is not required on the network I'm on.

By the way, when I first tried to install ARIS Express, there was an error message saying that the file http://download.ariscommunity.com/client.jar could not be found.

0
by Sebastian Stein
Posted on Tue, 09/22/2009 - 13:52

Ah ok, I thought your download doesn't start at all. The problem you describe is most often related to an outdated Java version. You will need at least Java 1.6.10.

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by Mark van Kampen Author
Posted on Tue, 09/22/2009 - 14:09

In reply to by Ciskadj

I've got Java version 1.6.0_14. Maybe I should also note that I am using Windows 7 (build 7100).

0
by Mark van Kampen Author
Posted on Tue, 09/22/2009 - 16:12

I've updated Java to version 1.6.0_15-b03 and can now run ARIS Express.

0

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