I've been trying to download ARIS Express, but every time I try I get an error message. When I click the Details button, there is an error in the console:

#### Java Web Start Error:

#### Connection timed out: connect

Does any one else have this problem? Is ARIS Support aware of this problem?


by Sebastian Stein
Posted on Tue, 09/22/2009 - 11:57

Hi Mark,

please take a look at the FAQ. This problem is probably related to wrong or missing proxy settings. I guess you have to access the Internet through a proxy server.



by Mark van Kampen Author
Posted on Tue, 09/22/2009 - 13:48

In reply to by smarty

Thank you for your quick response, but I don't think the problem is related to proxy settings. I don't have any proxy settings set and a proxy is not required on the network I'm on.

By the way, when I first tried to install ARIS Express, there was an error message saying that the file could not be found.

by Sebastian Stein
Posted on Tue, 09/22/2009 - 13:52

Ah ok, I thought your download doesn't start at all. The problem you describe is most often related to an outdated Java version. You will need at least Java 1.6.10.

by Mark van Kampen Author
Posted on Tue, 09/22/2009 - 14:09

In reply to by Ciskadj

I've got Java version 1.6.0_14. Maybe I should also note that I am using Windows 7 (build 7100).

by Mark van Kampen Author
Posted on Tue, 09/22/2009 - 16:12

I've updated Java to version 1.6.0_15-b03 and can now run ARIS Express.


Featured achievement

Say hello to the ARIS Community! Personalize your community experience by following forums or tags, liking a post or uploading a profile picture.
Recent Unlocks
  • SS
  • MZ
  • Profile picture for user kbiront
  • Profile picture for user Tony Iliev
  • Profile picture for user amandeep.7.singh
  • PacMan


icon-arrow-down icon-arrow-cerulean-left icon-arrow-cerulean-right icon-arrow-down icon-arrow-left icon-arrow-right icon-arrow icon-back icon-close icon-comments icon-correct-answer icon-tick icon-download icon-facebook icon-flag icon-google-plus icon-hamburger icon-in icon-info icon-instagram icon-login-true icon-login icon-mail-notification icon-mail icon-mortarboard icon-newsletter icon-notification icon-pinterest icon-plus icon-rss icon-search icon-share icon-shield icon-snapchat icon-star icon-tutorials icon-twitter icon-universities icon-videos icon-views icon-whatsapp icon-xing icon-youtube icon-jobs icon-heart icon-heart2 aris-express bpm-glossary help-intro help-design Process_Mining_Icon help-publishing help-administration help-dashboarding help-archive help-risk icon-knowledge icon-question icon-events icon-message icon-more icon-pencil forum-icon icon-lock