MS

I want to know how to draw a process that after three times calling to customer if he says he does not agree with technical feasibility study, sales expert cancels his request,otherwise sales expert registers feasibility study. I want to know if I should use boundary intermediate timer or use gateway after register customer request and in gateway use a question if customer is  satisfy with  technical feasibility study and if yes , then technical expert does feasibility study and otherwise sales expert registers cancel request.

 

by Carsten Pitz
Posted on Thu, 12/28/2017 - 12:53

Hi,

I would separate the processes call handling and sales expert reaction. I attached two diagrams to illustrate that idea. I created the diagrams with a pre 1.0 version aka beta version of a BPMN modeling tool. As a result the icons shown for the two send events are simple wrong.

I further attached the XMI file of the "model".

/pica

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by maryam shal Author
Posted on Sun, 12/31/2017 - 07:34

In reply to by pica

Hi,

Thank you for replying to my question and your file that attatched.It was very useful.

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