I sent a request for download link and key, but the letter did not come.

help me please.

than you very much

by Makc Zemtsov Author
Posted on Tue, 07/26/2016 - 00:26

In reply to by Felix Winzig

Thanks, Felix
Spam filter of my email was disabled by Administrator of university network, but email didn't come.
I don't know what do in this situation.

by Makc Zemtsov Author
Posted on Tue, 07/26/2016 - 00:24

How can I check that my letter was not delivered due to blocking spam filter?
At what address a letter to come?


by Felix Winzig
Posted on Tue, 07/26/2016 - 09:51

Hi Makc,

I forwarded you the original message. If you have successfully changed your spam filter, you should receive your requested message.

Best regards,


by Makc Zemtsov Author
Posted on Thu, 07/25/2019 - 17:46
I tried to download a new license has an academic program ARIS. Unfortunately the letter did not come.
May I again ask to forwarding me an email with a license, as the university firewall for some reason can not miss a letter.
by Maria Bragaru
Posted on Mon, 07/29/2019 - 09:47

Dear Makc,

I've just forwarded the corresponding email to you. If you did not receive it (which I suppose will be the case if the problem lies in the firewalls), you could contact your university, e.g. to allow a firewall exception for emails coming from us.    

If you have further questions or need the details for creating an exception, let us know.

Kind regards,


by Makc Zemtsov Author
Posted on Tue, 07/30/2019 - 10:43

In reply to by MBragaru

Thank you, Maria. ツ❀ヅ❤♫))

by Makc Zemtsov Author
Posted on Mon, 11/11/2019 - 16:04

Dear Sirs!
I tried to download a new license for the ARIS academic program. The old license ended on October 30, 2019.
Unfortunately, the letter did not arrive.
May I again ask you to forward me a letter with a license, since the university firewall for some reason cannot miss the letter.

by Charlotte Komma
Posted on Tue, 11/12/2019 - 09:57

Dear Makc,

I forwarded the email to you. Hope it arrived this time.

If you have any further questions, let us know!

Best regards,



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