MC
Hi,
I am trying to find examples of Customer Journey Map, Customer Journey landscape as well as Customer Touchpoint and Customer Touchpoint Allocation Diagram but could not find them in the United Motor Groups Database.
Is there any information regarding this models? Will there be included in further UMG Releases?
Thanks in advance,
Meritxell
Hi Meritxell,
Nicolas Pillong and Eva Klein have written much on the subject.
Useful Links:
Customer Experience Management
http://www.ariscommunity.com/tags/customer-experience-management
Customer touchpoint
http://www.ariscommunity.com/tags/customer-touchpoint
Customer journey
http://www.ariscommunity.com/tags/customer-journey
Greetings.
Best regards.
Jorge Reyna R.