Hello ARIS community,

I'm trying to install ARIS Express, and run into the problem that many of you have identified in previous posts: it is not able to go through the initial login (validation of username/password) during first start.

I'll say it first: do not tell me to talk to my IT about proxies :-) : I am part of the IT doing this on behalf on one of our business analysts.

I've done the following:

I've configured JAVA (in the control panel) to use the network proxy. Note that the java control panel does not support proxy authentication set, only setting the host and port.

I've, just in case, set the http.proxy[Host|Port|User|Password] environment parameters in arisloader.cfg as jvmOptions arguments.

Now, as a java developer I can say: unless the java application was built explicitely to use those environment parameters into a custom Authenticator, the user/password arguments are simply ignored.

To prove my point, I'll paste the exception trace. The application is really trying to go through the proxy, but doesn't authenticate (HTTP code 407) Server returned HTTP response code: 407 for URL:
	at com.idsscheer.aris.client.container.AExpressClientSettingsPlugin.tryconnect(Unknown Source)
	at com.idsscheer.aris.client.container.AExpressClientSettingsPlugin.tryMultipleMechanisms(Unknown Source)
	at com.idsscheer.aris.client.container.AExpressClientSettingsPlugin.detectProxySettings(Unknown Source)
	at com.idsscheer.aris.client.container.welcome.AWelcomeWizard$AWelcomeWizardHandler.getNextPage(Unknown Source)
	at com.idsscheer.framework.gui.dialog.AWizard.nextPressed(Unknown Source)
	at com.idsscheer.framework.gui.dialog.AWizard.access$100(Unknown Source)
	at com.idsscheer.framework.gui.dialog.AWizard$2.actionPerformed(Unknown Source)
	at com.idsscheer.framework.gui.dialog.implementation.AButtonsPanel$ADialogButton.actionPerformed(Unknown Source)
	at javax.swing.AbstractButton.fireActionPerformed(

Does anyone have any experience in installing Aris Express in a network environment where the proxy requires authentication?

I'm afraid I cannot disable the proxy authentication as it's handled by the Security Directorate and the network team and obviously part of the mandatory policy.

Any idea/suggestion/solution is very welcome!

Thank you,


by Frank Weyand
Posted on Thu, 03/21/2013 - 12:53

Hi Miguel.

Thank you for your message.

For sure Express is able to connect through a proxy:

The problem is, that your proxy delivers another format for the error message as the ones Express checks for. Thus, Express does not detect the need to check the proxy... and as a consequence, the check for the community password fails.

We will make this check more robust. Sorry for any inconveniences, but until we did not bring an update for this, you won't be able to register through your proxy.



by Miguel Albuquerque Author
Posted on Thu, 03/21/2013 - 15:13

Thanks for the feedback!

Any idea on when this version could be available? (as in: soon(tm) or don't bother waiting trying to find another solution? )

Also, is it possible to install it elsewhere, and copy the installed files over to the final workstation? If so, which is the relevant activation-generated file(s) located? In the user profile C:\Users\XXXX\ARISExpress or elsewhere?

Thank you,


by Frank Weyand
Posted on Wed, 04/17/2013 - 12:42


right now, we are in a hot phase for our high-end tools, so there is currently not time left to handle this.



by Robrecht Claes
Posted on Mon, 06/24/2013 - 12:08


I think I might have the same problem. I can use ARIS Express (shortened: arex) at work, but when I take my laptop at home, and connect via VPN+proxy arex refuses to launch. It 'hangs' during the loading of applications.

@Frank, I can understand that this is not toppriority, but it means that me and other consultants  cannot use arex properly. As you can read, I try to persuade you by throwing in the "a lot of (potential) customers experience this problem"-argument. :-) Please keep us posted on the fix schedule



by Frank Weyand
Posted on Mon, 06/24/2013 - 13:00

Hi Robrecht,

do you use the installed windows version or still the webstart version?



by Eda Akdağ
Posted on Fri, 12/26/2014 - 17:34

I am having the similar problem while logging in ARIS. What should I do ? 

Also  i couldnt understand why a free version needs this check. 


by Thierry Caro
Posted on Fri, 04/21/2017 - 11:50

Some users in my company also experience this problem (even with the jnlp), and cannot exchange Express diagrams with others. It's extremely frustrating.  Sharing processes is key.  Why this check?  When is due the solution? 



Featured achievement

Say hello to the ARIS Community! Personalize your community experience by following forums or tags, liking a post or uploading a profile picture.
Recent Unlocks
  • SS
  • MZ
  • Profile picture for user kbiront
  • Profile picture for user Tony Iliev
  • Profile picture for user amandeep.7.singh
  • PacMan


icon-arrow-down icon-arrow-cerulean-left icon-arrow-cerulean-right icon-arrow-down icon-arrow-left icon-arrow-right icon-arrow icon-back icon-close icon-comments icon-correct-answer icon-tick icon-download icon-facebook icon-flag icon-google-plus icon-hamburger icon-in icon-info icon-instagram icon-login-true icon-login icon-mail-notification icon-mail icon-mortarboard icon-newsletter icon-notification icon-pinterest icon-plus icon-rss icon-search icon-share icon-shield icon-snapchat icon-star icon-tutorials icon-twitter icon-universities icon-videos icon-views icon-whatsapp icon-xing icon-youtube icon-jobs icon-heart icon-heart2 aris-express bpm-glossary help-intro help-design Process_Mining_Icon help-publishing help-administration help-dashboarding help-archive help-risk icon-knowledge icon-question icon-events icon-message icon-more icon-pencil forum-icon icon-lock