MA
Hello ARIS community,
I'm trying to install ARIS Express, and run into the problem that many of you have identified in previous posts: it is not able to go through the initial login (validation of username/password) during first start.
I'll say it first: do not tell me to talk to my IT about proxies :-) : I am part of the IT doing this on behalf on one of our business analysts.
I've done the following:
I've configured JAVA (in the control panel) to use the network proxy. Note that the java control panel does not support proxy authentication set, only setting the host and port.
I've, just in case, set the http.proxy[Host|Port|User|Password] environment parameters in arisloader.cfg as jvmOptions arguments.
Now, as a java developer I can say: unless the java application was built explicitely to use those environment parameters into a custom Authenticator, the user/password arguments are simply ignored.
To prove my point, I'll paste the exception trace. The application is really trying to go through the proxy, but doesn't authenticate (HTTP code 407)
java.io.IOException: Server returned HTTP response code: 407 for URL: http://www.ariscommunity.com/ at sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:1313) at java.net.URL.openStream(URL.java:1010) at com.idsscheer.aris.client.container.AExpressClientSettingsPlugin.tryconnect(Unknown Source) at com.idsscheer.aris.client.container.AExpressClientSettingsPlugin.tryMultipleMechanisms(Unknown Source) at com.idsscheer.aris.client.container.AExpressClientSettingsPlugin.detectProxySettings(Unknown Source) at com.idsscheer.aris.client.container.welcome.AWelcomeWizard$AWelcomeWizardHandler.getNextPage(Unknown Source) at com.idsscheer.framework.gui.dialog.AWizard.nextPressed(Unknown Source) at com.idsscheer.framework.gui.dialog.AWizard.access$100(Unknown Source) at com.idsscheer.framework.gui.dialog.AWizard$2.actionPerformed(Unknown Source) at com.idsscheer.framework.gui.dialog.implementation.AButtonsPanel$ADialogButton.actionPerformed(Unknown Source) at javax.swing.AbstractButton.fireActionPerformed(AbstractButton.java:1995) [...]
Does anyone have any experience in installing Aris Express in a network environment where the proxy requires authentication?
I'm afraid I cannot disable the proxy authentication as it's handled by the Security Directorate and the network team and obviously part of the mandatory policy.
Any idea/suggestion/solution is very welcome!
Thank you,
Miguel
Hi Miguel.
Thank you for your message.
For sure Express is able to connect through a proxy:
The problem is, that your proxy delivers another format for the error message as the ones Express checks for. Thus, Express does not detect the need to check the proxy... and as a consequence, the check for the community password fails.
We will make this check more robust. Sorry for any inconveniences, but until we did not bring an update for this, you won't be able to register through your proxy.
Bye,
Frank
Thanks for the feedback!
Any idea on when this version could be available? (as in: soon(tm) or don't bother waiting trying to find another solution? )
Also, is it possible to install it elsewhere, and copy the installed files over to the final workstation? If so, which is the relevant activation-generated file(s) located? In the user profile C:\Users\XXXX\ARISExpress or elsewhere?
Thank you,
Miguel
Hello,
I think I might have the same problem. I can use ARIS Express (shortened: arex) at work, but when I take my laptop at home, and connect via VPN+proxy arex refuses to launch. It 'hangs' during the loading of applications.
@Frank, I can understand that this is not toppriority, but it means that me and other consultants cannot use arex properly. As you can read, I try to persuade you by throwing in the "a lot of (potential) customers experience this problem"-argument. :-) Please keep us posted on the fix schedule
Thanks,
RC
