MM

Hello,

When I try to execute the free download of ARIS Express I get the following message:

"Name: express.jnlp

Type: Unknown file type

Do you want to save this file or find a program online to open it?"

Please help,

thanks!

maria

by Frank Weyand
Posted on Sun, 11/15/2009 - 12:55

Hi Maria,

this is quite easy to solve: are you sure you've got a JRE installed?

Try the following: open a console and type: "java -version" 

If you've got a JRE (java runtime environment) installed, the version should be displayed. This is on your machine most likely not the case.

We need at least 1.6.0_10 or newer. The current version is 1.6.0_17. You can download it here: java.sun.com/javase/downloads/index.jsp

Please install the JRE first and start the download again. (at the download, please confirm the "trust this location" and the "desktop integration", if you're getting asked).

Bye,

Frank

0
by Maria Mollersten Author
Posted on Sun, 11/15/2009 - 19:07

Hmm strange..  was so sure I had this installed but the test shows not.   All is fine now.  Thanks! maria

0

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