Unable to load login page in ARIS Publisher

Posted by Navya Inukollu

Posted on Wed, 03/03/2021 - 06:35 in University Relations

Hi Team,

We are not able to login Publisher getting this error “An error occurred. Please contact your administrator.” So, when we check Publisher system.out log find the below error, please help us to resolve.
“02-Mar-2021 16:01:00.757 INFO [main] org.apache.catalina.startup.Catalina.start Server startup in 19213 ms
IT_177f1f7805b_SEVERE 2021-03-02T16:04:25,307 BPError - com.idsscheer.aris.businesspublisher.application.business.components.login.UMCLogin.UMCClientFactory.<clinit>
Can't initialize BP UMC client. Contact system administrator. Error:Error during execution of AMSSQLSystemDAO.installSystemIfNotExistentOrOldSchemaVersion (Nested exception: install system failedIncorrect syntax near the keyword 'PRIMARY'.)”

Is this something to do with the filegroup?

Thanks

Navya

File attachments

logfiles.zip

146

by Shalini Akula

Posted on Wed, 03/03/2021 - 11:28

Dear Navya,

We would like to inform you that Publisher server is already end of maintenance (EOM) for quite some time ago and doesn't not include in the offers of University Relations'.

We strongly recommend you to install ARIS with the hassle-free internal PostGreSQL database system.

Please refer to the product documentation on the ARIS DVD in folder ARIS_DVD-(...\Documents\English\5 Installation) for more information.

With kind regards,

Shalini Akula

Student Employee

E: shalini.akula@softwareag.com