Profile picture for user NeleG

We just received ARIS Basic licence recently. Before we got it, I was testing your free trial until 2021-08-20 with another username. Before expiration, I exported the work I did and now we would like to import it to registered user. But I don't know how to do it. If I try to use "import" I get a notice "File ARIS Cloud Elements.adb" is not a valid ADF model. Can you explain, how can I import that file or can you help me to import it?

by M. Zschuckelt
Posted on Thu, 09/02/2021 - 21:06

Hello,

please contact support and entrust them with your ADB file. They will load it into your tenant for you.

The other import functionality you tried is for ARIS Express model files only.

Best regards,

M. Zschuckelt

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by Nele Gerberson Author
Posted on Fri, 09/03/2021 - 12:55

In reply to by M. Zschuckelt

Thank you. Can you specify the contact details of that support I should contact? I've sent several e-mails and I've been told to ask my question here in forum. So I'm quite confused already. 

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by Eva Klein
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Posted on Fri, 09/03/2021 - 13:23

Hi Nele,

you can contact our support team via https://empower.softwareag.com or reach the ARIS Basic Help line at +800 ARIS HELP, if you are using a full ARIS Basic version.

Kind regards
Eva

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