Profile picture for user NicoPillong

Today’s companies face a new entity of sophisticated customers demanding the use of modern technologies and omnichannel distribution, and they are used to best-in-class-service and cross-industry benchmarks. But most of all, they know about their own market power. In the age of the customers, customers expect to get what they want, when, how and where they want it. And if they don´t get what they want, they can increasingly jump the store to buy somewhere else.

In such a highly dynamic competitive environment, stability is the most dangerous situation. The attempt to maintain stability inhibits innovations and makes companies blind for the changing needs of their customers and the challenging requirements of the markets. To stand out in this hypercompetition, companies have to learn how to exploit short-lived opportunities and how to surf on the waves of innovations. So the recognition of opportunities will become one of the core skills that decide about success and failure.

All in one, the concept of Customer Experience Management helps you to understand what customers want to achieve and how they want to interact with your business and your processes. Listen to the voice of the market to identify opportunities. Listen to the voice of the customers to take their needs, their expectations and their desires into account. Listen to the voice of your business to define your objectives and finally orchestrate all voices to one symphony of processes that increases both your organization’s value and your customer’s satisfaction.

Read the next blog at the ARIS Community and learn what customer experience really means and how you start to establish a successful Customer Experience Management with ARIS.

Featured achievement

Rookie
Say hello to the ARIS Community! Personalize your community experience by following forums or tags, liking a post or uploading a profile picture.
Recent Unlocks
  • Profile picture for user frankweise
  • Profile picture for user Henrik Buckler
  • Profile picture for user UffeK
  • SS
  • MZ
  • PacMan

Leaderboard

|
icon-arrow-down icon-arrow-cerulean-left icon-arrow-cerulean-right icon-arrow-down icon-arrow-left icon-arrow-right icon-arrow icon-back icon-close icon-comments icon-correct-answer icon-tick icon-download icon-facebook icon-flag icon-google-plus icon-hamburger icon-in icon-info icon-instagram icon-login-true icon-login icon-mail-notification icon-mail icon-mortarboard icon-newsletter icon-notification icon-pinterest icon-plus icon-rss icon-search icon-share icon-shield icon-snapchat icon-star icon-tutorials icon-twitter icon-universities icon-videos icon-views icon-whatsapp icon-xing icon-youtube icon-jobs icon-heart icon-heart2 aris-express bpm-glossary help-intro help-design Process_Mining_Icon help-publishing help-administration help-dashboarding help-archive help-risk icon-knowledge icon-question icon-events icon-message icon-more icon-pencil forum-icon icon-lock