Improving Customer Experience with ARIS!

Nicolas, hello!

Please describe how You've displayed/ added icons of traffic lights, paint points and moments of truth on the model?

There are no such symbols on the symbol panel. And when we set the corresponding attributes the are no changes as well.

What have we do to get  traffic lights, paint points and moments of truth pictures on the CXM ARIS models?

Best regards, Anastasia

Dear Anastasia,

you don´t have to set the symbols by yourself. Just activate the template "Customer Experience Management" for the whole model. You´ll find it within the rider Format. Then the symbols are faded-in automatically when you maintain the attributes.

Activate the bool attributes of Moments of Truth, Pain Points and Best Practice for their corresponding touchpoint symbols.

Maintain the business driver impact on transformation to fade in the traffic lights to the journey steps respectively journeys.

Hope I could help. If not, don´t hesitate to ask.

Sincerely

Nico

Thank You very much, Nicolas!!

It's great!! :)

Best regards, Anastasia

You´re welcome...

Dear Nicolas,

I have just read Software AG's white paper regarding Customer Experience Management with ARIS and I am wondering to which of the five views within the ARIS concept / house the four new CEX related model types belong to. Do they all belong to the control view?

Thanks in advance and best regards,

Jan

Dear Jan,

as the most important model type of the CXM methodology might be the Customer Journey Map i would recommend to put the CXM related models into the process area. Whether you create a specific customer journey district or you include it within the business processes will depend on your own preference.

In the event you have more questions, don´t hesitate to ask. I am happy to talk or discuss about this topic.

Best regards

Nicolas