Nicolas Lichtenberger's picture

Dear all,

During the last fall, Eva Klein, Cecilia Karle and I, we wrote a few postings about the newest Customer Experience Management capabilities of ARIS giving a fast and simple introduction to the topic. 

But there is a lot of unspoken content, and we want to sensitize and proselytize you to the necessity and potential of customer journey mapping. That`s why we wrote additional white papers. 

Sharp your mind for one of the most valuable customer service trends 2016 and check out the MWD Advisors` white paper "Giving Customer Journeys the Respect they Deserve" and Software AG`s  "Improving Customer Experience with ARIS" to gain deeper insights.

Best regards


Tags: Customer Experience Management Customer journey Customer touchpoint