Salam to all community members,
I installed ARIS Architect/Designer today on my MacBook running MacOS Ventura 13.4. I had to install Java first to launch it, then it seemed to launch properly in the beginning & it allows me to sign in but then it doesn't load properly (screenshot below).
Please advise what I can do to fix it. I tried deleting the first & second try files from my Downloads file and downloading again but I keep getting the same result. It's not appearing in the Launchpad or Applications in Finder.
I appreciate your help & support.
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Dear Osama,
I experienced the same on Mac OS Monterey. If you look in the log files you'll notice a lot of java nullPointerExceptions from the UI libraries. I filed a service request for this and according Software AG Support running ARIS Architect client on mac's are not supported. ;(
We must switch to Connect despite ARIS client has more functionality, or use Windows for the client.
BR,
Harm V.
Hi,
sorry, you are right. Actually, ARIS was never supported on Mac.
Apple uses their own JRE. In the Java 8 version, this works, but there are lots of errors thrown in Apple's Java 11 run time environment.
Be sure we are working with high preasure to transfer all functionalities into our web platform.
Bye,
Frank
