I just created a new sandbox database. I created a new folder and wants now to create a new model.

This is not possible since the screen is all blank.

Can pls. someone help?

Thanks in advance.


by Christoph Lorenz
Posted on Tue, 07/26/2016 - 13:02

Hi Olivier

What browser in what version do you use?

Please pay attention on this:


ARIS Cloud Basic/Advanced run on Internet Explorer 9, Internet Explorer 10*, Internet Explorer 11*, Firefox 24 or higher, Google Chrome 27 or higher, and Microsoft Edge.**

* Connecting to ARIS Cloud Portal using Internet Explorer 10 + Internet Explorer 11 with NON-standard Browser configuration leads to white page. Workaround: Changing the Compatibility mode or the Document mode to Internet Explorer 9.

** ARIS Cloud Advanced needs Java Runtime Environment 1.7 or 1.8.



Could this be the cause for your effect?

Best regards




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