MK

Hi everybody,

I am facing a similar issue as other users here - when trying to install Aris Express 3.2 on my new Win7 64bit machine, the installer won't create the desktop shortcut, neither can I start the application from the Java control panel.

I have deleted the temporary internet files, double-checked the java versions (there are no old versions on my machine), uninstalled / installed several times, etc.

I am running this java version:

java version "1.6.0_26"
Java(TM) SE Runtime Environment (build 1.6.0_26-b03)
Java HotSpot(TM) 64-Bit Server VM (build 20.1-b02, mixed mode)

During the installation, I get the following error:

When I then try to start the application from the java control panel, I get the following error:

"Fehler: Unerwartete Ausnahme: java.lang.NullPointerException" and

java.lang.NullPointerException
    at com.idsscheer.aris.client.container.common.AARISClientContainer.destroyInternal(Unknown Source)
    at com.idsscheer.aris.client.container.common.AARISClientContainer.destroy(Unknown Source)
    at com.idsscheer.aris.client.container.common.AARISClientContainer.handleFinalizeException(Unknown Source)
    at com.idsscheer.aris.client.container.common.AARISClientContainer.initRegistry(Unknown Source)
    at com.idsscheer.aris.client.container.common.AARISClientContainer.init(Unknown Source)
    at com.idsscheer.aris.client.container.common.AARISClientContainer.init(Unknown Source)
    at com.idsscheer.aris.client.arisloader.AAbstactLoader.start(Unknown Source)
    at com.idsscheer.aris.expresslauncher.AExpressLauncher.startClient(Unknown Source)
    at com.idsscheer.aris.expresslauncher.AExpressLauncher.main(Unknown Source)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
    at java.lang.reflect.Method.invoke(Unknown Source)
    at com.sun.javaws.Launcher.executeApplication(Unknown Source)
    at com.sun.javaws.Launcher.executeMainClass(Unknown Source)
    at com.sun.javaws.Launcher.doLaunchApp(Unknown Source)
    at com.sun.javaws.Launcher.run(Unknown Source)
    at java.lang.Thread.run(Unknown Source)
 

Does anyone have any further ideas how to resolve this, please?

 

Thanks,

best regards,

Momme

by Frank Weyand
Posted on Mon, 12/19/2011 - 17:01

Hi Momme,

At starting time, Express needs to create some files in your user directory.
On my machine, this is e.g. "D:\Users\y1586\ARISExpress", the so called "user profile directory.

Do you have a profile directory on a server or any other remote location? It looks to me, that Express is not able to write to this folder.

Bye,

Frank

0
by Momme Krahn Author
Posted on Wed, 12/21/2011 - 12:03

Hi Frank,

 

I did check this. You were right in respect to the fact that my user directory was read-only. In our company we do have local admin rights, so I changed the access rights for this directory and all subdirectories to full access.

Nevertheless, no ARISExpress directory was created, and I ended up with the same error message.

Would you have any further hints?

I will meanwhile check with our IT dept. again, and those users who successfully installed Aris Express on their Windows 7 environments.

 

Thanks,

regards,

Momme

0
by Momme Krahn Author
Posted on Wed, 12/21/2011 - 15:04

Ok, so I will post this for documentation purposes as others might have similar issues:

Meanwhile I have found out that the ARISExpress folder is not being created in my own user profile directory (C:\Users\<myname>), but under C:\Users\Administrator

I have meanwhile un-installed all Java versions and re-installed not only the 64bit version but in addition the 32bit version as recommended by Java in those cases that I might be using 32bit browsers as well.

I then re-installed Aris Express again.

Now, I am able to start Aris Express from the Java Cache Viewer directly, but still don't have the shortcut and I am still unable to create it. (I guess as user <myname> I can't create a shortcut for the user 'Administrator'? Still checking with our IT...)

Not-so-nice side-effect: my .adf file extension is not associated with Aris Express.

I will keep investigating...

 

Cheers,

Momme

0
by Arnold Schachat
Posted on Wed, 01/18/2012 - 10:02

I have the same problem with Windows 7 - see error log below (worked fine with XP).

CouldNotLoadArgumentException[ Could not load file/URL specified: C:\\Documents and Settings\\26715\\Application Data\\Sun\\Java\\Deployment\\cache\\6.0\\45\\72b5016d-1f542bdf]
 at com.sun.javaws.Main.launchApp(Unknown Source)
 at com.sun.javaws.Main.continueInSecureThread(Unknown Source)
 at com.sun.javaws.Main$1.run(Unknown Source)
 at java.lang.Thread.run(Unknown Source)
 

What is the issue? Please assist.

Thanks

 

0

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