Hello
Since this morning, errors with image in pdf report... It was working nice last friday, and i do not see any changes in the contexte, no new java release... ?
but, when execute a report including graphics, the following message "image creation failed, for more information see logfiles"...
but where are these logfiles ?!! a search on log in ARIS/server give thousand of files !
regards,
pam
I found the log....
C:\SoftwareAG\ARIS9\server\bin\work\work_abs_m\base\webapps\abs\log
which include the follwing message several times
and I still do not understand what have changed... ??
pam
2016-01-19 16:07:21,653|WARN |abs0000000000|default|PwSA-aZfWg|0000381889|externalProcessRendererThread|implementation - rendering of model with the following configuration failed with 32 bit jre: modelGuid: 517e7621-a26f-11e5-03c1-005056816225
format: png
dimension: java.awt.Dimension[width=271,height=291]
zoom: 100.0
flags: 4
2016-01-19 16:07:21,668|ERROR|abs0000000000|default|PwSA-aZfWg|0000381889|externalProcessRendererThread|implementation -
java.io.IOException: Le canal de communication est sur le point d’être fermé
at java.io.FileOutputStream.writeBytes(Native Method)
at java.io.FileOutputStream.write(FileOutputStream.java:315)
at java.io.BufferedOutputStream.flushBuffer(BufferedOutputStream.java:82)
at java.io.BufferedOutputStream.write(BufferedOutputStream.java:126)
at java.io.ObjectOutputStream$BlockDataOutputStream.writeBlockHeader(ObjectOutputStream.java:1890)
at java.io.ObjectOutputStream$BlockDataOutputStream.drain(ObjectOutputStream.java:1875)
at java.io.ObjectOutputStream$BlockDataOutputStream.setBlockDataMode(ObjectOutputStream.java:1786)
at java.io.ObjectOutputStream.writeFatalException(ObjectOutputStream.java:1574)
at java.io.ObjectOutputStream.writeObject(ObjectOutputStream.java:351)
at com.idsscheer.framework.graphics.implementation.serializablegraphics.imagecreation.AGraphicsInSubProcessGenerator.writeCommand(AGraphicsInSubProcessGenerator.java:202)
at com.idsscheer.framework.graphics.implementation.serializablegraphics.imagecreation.AGraphicsInSubProcessGenerator.executeCommand(AGraphicsInSubProcessGenerator.java:168)
at com.idsscheer.framework.graphics.implementation.serializablegraphics.imagecreation.AGraphicsInSubProcessGenerator.createGraphicInternal(AGraphicsInSubProcessGenerator.java:85)
at com.idsscheer.framework.graphics.implementation.serializablegraphics.imagecreation.AGraphicsInSubProcessGenerator.access$100(AGraphicsInSubProcessGenerator.java:18)
at com.idsscheer.framework.graphics.implementation.serializablegraphics.imagecreation.AGraphicsInSubProcessGenerator$AExternalRenderingRunnable.run(AGraphicsInSubProcessGenerator.java:341)
at java.lang.Thread.run(Thread.java:745)
2016-01-19 16:07:21,668|ERROR|abs0000000000|default|PwSA-aZfWg|0000381889|report execution (scriptID: 583c3cc0-272b-11d9-52e6-9e65a904efdd)|implementation - externalRendering failed: modelGuid: 517e7621-a26f-11e5-03c1-005056816225
format: png
dimension: java.awt.Dimension[width=271,height=291]
zoom: 100.0
flags: 4
Hello,
this is a known problem.
Please contact the ARIS-Support. They know the issue and they can help.
BR
Sascha Schneider
Dear PAM,
You could try to delete the lock files which indicate that there are locked files. The following commands you could put into a .BAT file and run it inside the ARIS installation folder. It removes all lock files. ▲ Make sure that there's no one using any ARIS client product at that time.
del /f /q "subprocessRendering*lck" del /f /q /a:s "subprocessRendering*lck" del /f /q /a:h "subprocessRendering*lck" del /f /q "subprocessRendering.log*lck"
▲However, since I can't verify the error you reported, this is just a guess. If it fails, Felix Winzig will follow up with you.
Cheers
Rune
thanks a lot, that's work...
but we have delete these lck files very oftent when students are working...
Felix Winzig post that "These problem has been solved for the 9.8 SR2 release, so an update would also help."
I'll check to update asap
pam