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Hello

Since this morning, errors with image in pdf report... It was working nice last friday, and i do not see any changes in the contexte, no new java release... ?

but, when execute a report including graphics, the following message "image creation failed, for more information see logfiles"...

but where are these logfiles ?!! a search on log in ARIS/server give thousand of files !

regards,

pam

 

 

by Pierre-Alain MILLET Author
Posted on Tue, 01/19/2016 - 16:15

I found the log....

C:\SoftwareAG\ARIS9\server\bin\work\work_abs_m\base\webapps\abs\log

which include the follwing message several times

and I still do not understand what have changed...  ??

pam

 

2016-01-19 16:07:21,653|WARN |abs0000000000|default|PwSA-aZfWg|0000381889|externalProcessRendererThread|implementation - rendering of model with the following configuration failed with 32 bit jre: modelGuid: 517e7621-a26f-11e5-03c1-005056816225

format: png

dimension: java.awt.Dimension[width=271,height=291]

zoom: 100.0

flags: 4

2016-01-19 16:07:21,668|ERROR|abs0000000000|default|PwSA-aZfWg|0000381889|externalProcessRendererThread|implementation -

java.io.IOException: Le canal de communication est sur le point d’être fermé

    at java.io.FileOutputStream.writeBytes(Native Method)

    at java.io.FileOutputStream.write(FileOutputStream.java:315)

    at java.io.BufferedOutputStream.flushBuffer(BufferedOutputStream.java:82)

    at java.io.BufferedOutputStream.write(BufferedOutputStream.java:126)

    at java.io.ObjectOutputStream$BlockDataOutputStream.writeBlockHeader(ObjectOutputStream.java:1890)

    at java.io.ObjectOutputStream$BlockDataOutputStream.drain(ObjectOutputStream.java:1875)

    at java.io.ObjectOutputStream$BlockDataOutputStream.setBlockDataMode(ObjectOutputStream.java:1786)

    at java.io.ObjectOutputStream.writeFatalException(ObjectOutputStream.java:1574)

    at java.io.ObjectOutputStream.writeObject(ObjectOutputStream.java:351)

    at com.idsscheer.framework.graphics.implementation.serializablegraphics.imagecreation.AGraphicsInSubProcessGenerator.writeCommand(AGraphicsInSubProcessGenerator.java:202)

    at com.idsscheer.framework.graphics.implementation.serializablegraphics.imagecreation.AGraphicsInSubProcessGenerator.executeCommand(AGraphicsInSubProcessGenerator.java:168)

    at com.idsscheer.framework.graphics.implementation.serializablegraphics.imagecreation.AGraphicsInSubProcessGenerator.createGraphicInternal(AGraphicsInSubProcessGenerator.java:85)

    at com.idsscheer.framework.graphics.implementation.serializablegraphics.imagecreation.AGraphicsInSubProcessGenerator.access$100(AGraphicsInSubProcessGenerator.java:18)

    at com.idsscheer.framework.graphics.implementation.serializablegraphics.imagecreation.AGraphicsInSubProcessGenerator$AExternalRenderingRunnable.run(AGraphicsInSubProcessGenerator.java:341)

    at java.lang.Thread.run(Thread.java:745)

2016-01-19 16:07:21,668|ERROR|abs0000000000|default|PwSA-aZfWg|0000381889|report execution (scriptID: 583c3cc0-272b-11d9-52e6-9e65a904efdd)|implementation - externalRendering failed: modelGuid: 517e7621-a26f-11e5-03c1-005056816225

format: png

dimension: java.awt.Dimension[width=271,height=291]

zoom: 100.0

flags: 4

0
by Sascha Schneider
Posted on Wed, 01/20/2016 - 10:34

Hello,

this is a known problem.

Please contact the ARIS-Support. They know the issue and they can help.

BR

Sascha Schneider

0
by Runé Becker
Badge for 'Mastermind' achievement
Posted on Fri, 01/22/2016 - 09:45

Dear PAM,

You could try to delete the lock files which indicate that there are locked files. The following commands you could put into a .BAT file and run it inside the ARIS installation folder. It removes all lock files. ▲ Make sure that there's no one using any ARIS client product at that time.

del /f /q "subprocessRendering*lck" 
del /f /q /a:s "subprocessRendering*lck" 
del /f /q /a:h "subprocessRendering*lck" 
del /f /q "subprocessRendering.log*lck" 

▲However, since I can't verify the error you reported, this is just a guess. If it fails, Felix Winzig will follow up with you.

Cheers

Rune

0
by Pierre-Alain MILLET Author
Posted on Tue, 01/26/2016 - 14:23

thanks a lot, that's work...

but we have delete these lck files very oftent when students are working...

Felix Winzig post that "These problem has been solved for the 9.8 SR2 release, so an update would also help."

I'll check to update asap

 

pam

 

 

0

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