Ping to port 443 Failed - After adding SSL certificate to the loadbalancer

Dear Pankaj,

These forums are not meant for resolving specific technical issues, because for that we offer a dedicated support service on Empower which several ways to get in contact with out support staff. I suggest you open a support ticket there: https://empower.softwareag.com/ContactSupport/default.asp

Cheers

Rune

Dear Rune, 

Thanks for the response. 

I had already raised a incident ticket with empower SAG to resolve this issue. I got the reply that either the port is in use with other application or restart ARIS server. I restarted the server but that couldn't fix the issue. Also, there is no other application with port 443 on my server. 

My inquiry is to know steps/commands to delete the SSL certificate which I created and imported into the loadbalancer using command :  enhance loadbalancer_m with sslCertificate local file "c:\\temp\\lbcertificate.zip"

I am very sure that the issue will be resolved then. 

I had gone through ARIS documents too but nothing is mentioned about deleting or removing SSL certificate from the server.

Thanks & Regards,

Pankaj

But that response seems to me as if you were asking how to enable SSL, and not how to disable it. And the latter is what I understood from your question in this forum.

That brings us back to the question of what do you want to achieve? Enabling SSL/HTTPS or to turn it off?

I think removing certificates is not documented as that's rather an usual use case. But I think the support engineer could tell you where the both files (.key + .crt) are stored inside the ARIS installation and how they were configured by the enhance command. A manual rollback should then be feasible. To my knowledge those files are stored in folder C:\SoftwareAG\ARIS10.0\server\bin\work\work_loadbalancer_s\httpd\conf. That is set in runnable.properties, located in C:\SoftwareAG\ARIS10.0\server\bin\work\work_loadbalancer_s by this key:

HTTPD.ssl.key.dir=C\:/SoftwareAG/ARIS10.0/server/bin/work/work_loadbalancer_s/httpd/conf

Cheers

Rune

Thanks Rune,

I restored the original "server.crt" and "server.key" in the folder InstDir>\server\bin\work\work_loadbalancer_<s,m,l>\httpd\conf and then restarted the loadbalancer after configuring HTTPD.port as 443.

It is working now though I am still looking for CA trusted SSL certificate. :)

Regards,

Pankaj