PP

Hello,

I downloaded and installed Aris Connect(+Aware) and Aris Risk and Compliance (ARIS.10.0.9.0.1310439_DVD.zip). After i started the installation the installer did all the necessary things and resulted to a "Starting system". The thing is that it stuck in this state and did nothing (I left it over an hour). 

I closed the installer and went to open the Aris Server Administrator. Here is where i get an error (No connection - attached). 

Could someone help me and tell me if i did something wrong?

Thanks in advance!

by André Vitor Oliveira
Posted on Wed, 09/11/2019 - 18:32

Hi Paraskevas



When you open the ARIS server administrator always will say "no connection" until you type the commands to connect to the server, for example you have to enter this command to ARIS Server Administrator:

server <servername> <tenantname> <username> <password>, eg:

"server localhost default system manager"



The most important is that all runnables keep in STARTED mode, can you provide the ARIS Cloud Controller information when you use the command "list" ??

Also did you install this using some external database as SQL or ORACLE ?.. 



BR



AO

 

0
by Paraskevas Petsanas Author
Posted on Thu, 09/12/2019 - 11:21

In reply to by André Vitor

Hello Andre,

yes I used an external database with MS SQL Server 2017 (local host) and followed the instructions that provided in the installation document (hope that didn't do anything wrong). The Acc information when running the command list is attached below.

Kind regards.

0
by André Vitor Oliveira
Posted on Thu, 09/12/2019 - 19:51

Hi  Paraskevas,



Could be something related to external database due the ABS still starting mode... in that case use the command 'quick killall' to kill all runnables and will keep in 'stopped' mode. Also please check the "cip.log" and "internalerr.log" from ...\work_abs_X\base\webapps\abs\log\ 

These log files has more details about which type of error you have here...



If you want can post here....



BR



AO

0

Featured achievement

Rookie
Say hello to the ARIS Community! Personalize your community experience by following forums or tags, liking a post or uploading a profile picture.
Recent Unlocks
  • Profile picture for user frankweise
  • Profile picture for user Henrik Buckler
  • Profile picture for user UffeK
  • SS
  • MZ
  • PacMan

Leaderboard

|
icon-arrow-down icon-arrow-cerulean-left icon-arrow-cerulean-right icon-arrow-down icon-arrow-left icon-arrow-right icon-arrow icon-back icon-close icon-comments icon-correct-answer icon-tick icon-download icon-facebook icon-flag icon-google-plus icon-hamburger icon-in icon-info icon-instagram icon-login-true icon-login icon-mail-notification icon-mail icon-mortarboard icon-newsletter icon-notification icon-pinterest icon-plus icon-rss icon-search icon-share icon-shield icon-snapchat icon-star icon-tutorials icon-twitter icon-universities icon-videos icon-views icon-whatsapp icon-xing icon-youtube icon-jobs icon-heart icon-heart2 aris-express bpm-glossary help-intro help-design Process_Mining_Icon help-publishing help-administration help-dashboarding help-archive help-risk icon-knowledge icon-question icon-events icon-message icon-more icon-pencil forum-icon icon-lock