in my organization we have deployed some instances of Aris Expres and so far we’ve used them with no problem.

Anyway, this morning we have started facing some problems with all our Aris Express instances.

These are the details:


Opening models

We can’t open any existing model from the “Recently Used Models” nor from the “File” menu. Newly created models can be opened regularly but only while the Aris Express session during wich they are created is active. Once Aris Express is closed they start showing the same problem.


RTF Export

We can’t export any model in RTF format, the user receives an error message like this:

“Error while creating report:

Report: export model information, line 124

Error while accessing file ‘C:\Users\username\ARISExpress\server\temp\ReportTemp\1\ARF691391637930265702.tmp’:

‘Error while accessing file ‘C:\Users\username\ARISExpress\server\temp\ReportTemp\1\ARF691391637930265702.tmp’:



Has anyone faced similar behaviors from Aris Express?

We run AE 2.4 on windows 7, JAVA version 7 update 25 (build 1.7.0_25-b17)


Kind regards,

Paolo Ceola

by Paolo Ceola Author
Posted on Mon, 07/08/2013 - 16:03

After further investigations, the problem seems to be related to the JAVA build 25 deployment.

On a machine with JAVA build 21 everything works fine.

Unfortunately our security policies requires us to maintain to most recent version, so going back to build 21 is not a solution.

Any suggestion?


Paolo Ceola

by arnie wentland
Posted on Mon, 07/15/2013 - 22:28

I think I am having a similar problem.

Whenever I start the program it downloads it from the web.

I have to load a new model before I can load old models and

I get the following error when I try to create a pdf.   

Error while creating report:

Report: Export graphic as PDF, line 17 cannot create ouput objectnull

by Paolo Ceola Author
Posted on Tue, 07/16/2013 - 12:32

I can confirm that loading a new model can be used as a work-around for opening old models.

Unfortunately the error during the export remains.

I hope everything will be solved with the next build of Java or with an update from Software AG.


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