PC

Hi,

in my organization we have deployed some instances of Aris Expres and so far we’ve used them with no problem.

Anyway, this morning we have started facing some problems with all our Aris Express instances.

These are the details:

 

Opening models

We can’t open any existing model from the “Recently Used Models” nor from the “File” menu. Newly created models can be opened regularly but only while the Aris Express session during wich they are created is active. Once Aris Express is closed they start showing the same problem.

 

RTF Export

We can’t export any model in RTF format, the user receives an error message like this:

“Error while creating report:

Report: export model information, line 124

Error while accessing file ‘C:\Users\username\ARISExpress\server\temp\ReportTemp\1\ARF691391637930265702.tmp’:

‘Error while accessing file ‘C:\Users\username\ARISExpress\server\temp\ReportTemp\1\ARF691391637930265702.tmp’:

‘null’.’.

 

Has anyone faced similar behaviors from Aris Express?

We run AE 2.4 on windows 7, JAVA version 7 update 25 (build 1.7.0_25-b17)

 

Kind regards,

Paolo Ceola

by Paolo Ceola Author
Posted on Mon, 07/08/2013 - 16:03

After further investigations, the problem seems to be related to the JAVA build 25 deployment.

On a machine with JAVA build 21 everything works fine.

Unfortunately our security policies requires us to maintain to most recent version, so going back to build 21 is not a solution.

Any suggestion?

Regards,

Paolo Ceola

0
by arnie wentland
Posted on Mon, 07/15/2013 - 22:28

I think I am having a similar problem.

Whenever I start the program it downloads it from the web.

I have to load a new model before I can load old models and

I get the following error when I try to create a pdf.   

Error while creating report:

Report: Export graphic as PDF, line 17 cannot create ouput objectnull

0
by Paolo Ceola Author
Posted on Tue, 07/16/2013 - 12:32

I can confirm that loading a new model can be used as a work-around for opening old models.

Unfortunately the error during the export remains.

I hope everything will be solved with the next build of Java or with an update from Software AG.

0

Featured achievement

Rookie
Say hello to the ARIS Community! Personalize your community experience by following forums or tags, liking a post or uploading a profile picture.
Recent Unlocks
  • SS
  • MZ
  • Profile picture for user kbiront
  • Profile picture for user Tony Iliev
  • Profile picture for user amandeep.7.singh
  • PacMan

Leaderboard

|
icon-arrow-down icon-arrow-cerulean-left icon-arrow-cerulean-right icon-arrow-down icon-arrow-left icon-arrow-right icon-arrow icon-back icon-close icon-comments icon-correct-answer icon-tick icon-download icon-facebook icon-flag icon-google-plus icon-hamburger icon-in icon-info icon-instagram icon-login-true icon-login icon-mail-notification icon-mail icon-mortarboard icon-newsletter icon-notification icon-pinterest icon-plus icon-rss icon-search icon-share icon-shield icon-snapchat icon-star icon-tutorials icon-twitter icon-universities icon-videos icon-views icon-whatsapp icon-xing icon-youtube icon-jobs icon-heart icon-heart2 aris-express bpm-glossary help-intro help-design Process_Mining_Icon help-publishing help-administration help-dashboarding help-archive help-risk icon-knowledge icon-question icon-events icon-message icon-more icon-pencil forum-icon icon-lock