Hello everyone

Last week we managed to connect ARIS to our customer's Active Directory successfully. Now the windows users can easily access ARIS using <dc>\<windows_user> at the time of logging in. 

The customer wants to have all their employees using the <windows_user> without having to type "<dc>\" beforehand. Here's an example

Current situation

Expected situation

From what we've done sor far is that the IT specialist suggested us to uncheck the "Activate multiple LDAP integration" option in Configuration/User Management/LDAP/General Settings. However, it didn't work.

Is there any way to address this?

Thank you very much for your assistance

Kind regards



EDIT: at this moment I have used the option "Activate multiple LDAP integration" unchecked then "Additional Functions" / "Start LDAP Import". After that, I click on a particular user and then I click the "Synchronize with LDAP" button and it's been working on most users. 

Now my question is, is there a way to massively synchronize with the LDAP server without going one by one? 

by Pedro Guerrero Author
Posted on Wed, 11/28/2018 - 16:16

Hello, any news on how to synchronize ARIS with the LDAP at once?

In addition, when clicking the "Synchronize with LDAP" button after choosing a particular user, that user appears duplicated on the UMC: how can we address this issue from the ARIS Connect standpoint?

Thank you in advance for your assistance

Best regards


by M. Zschuckelt
Posted on Wed, 11/28/2018 - 16:35

Have you tried to do the following on the user list in UMC:

Additional functions -> Start LDAP import.

I am not an expert on these matters. I believe this will execute an LDAP query you configured and synchronize all LDAP users with the LDAP directory. It will also delete users that don't exist in LDAP any more.

I think the reason for the duplication of your user is this:

A user is either controlled (and authenticated) by LDAP or UMC. So if you import a user from LDAP for the first time any user of the same name you created in UMC will remain untouched. The synchronization will only happen with the user originating from the LDAP (also any deletion can only affect users originally imported from LDAP). So best thing is: Delete the UMC user after you synchronized the LDAP one. Usually you don't want UMC users side by side with LDAP users. If you want you can also synchronize user groups and group memberships with LDAP. This way you can maintain those entirely in the LDAP with your existing processes.

by Pedro Guerrero Author
Posted on Wed, 11/28/2018 - 18:59

Thank you very much for your answer, M. Zschuckelt. I will explain this a little better because I forgot to give some details.

  • At the time we set the parameters on Configuration/User Management/LDAP we connected successfully to our customer's Active Directory
  • Then we brought all the directory by issuing UMC's Additional functions -> Start LDAP import.

(so far so good)

But when we detected the duplication issue after Syncing with LDAP , we did a test by choosing a random user brought from Active Directory (without any previous equivalent UMC user) and tried syncing with LDAP and after that, this random user appears twice,

I'm not sure if I explained a little better this time. If you have further questions, just let me know and I'll reply shortly.


Again, thank you very much.




Featured achievement

Say hello to the ARIS Community! Personalize your community experience by following forums or tags, liking a post or uploading a profile picture.
Recent Unlocks
  • Profile picture for user frankweise
  • Profile picture for user Henrik Buckler
  • Profile picture for user UffeK
  • SS
  • MZ
  • PacMan


icon-arrow-down icon-arrow-cerulean-left icon-arrow-cerulean-right icon-arrow-down icon-arrow-left icon-arrow-right icon-arrow icon-back icon-close icon-comments icon-correct-answer icon-tick icon-download icon-facebook icon-flag icon-google-plus icon-hamburger icon-in icon-info icon-instagram icon-login-true icon-login icon-mail-notification icon-mail icon-mortarboard icon-newsletter icon-notification icon-pinterest icon-plus icon-rss icon-search icon-share icon-shield icon-snapchat icon-star icon-tutorials icon-twitter icon-universities icon-videos icon-views icon-whatsapp icon-xing icon-youtube icon-jobs icon-heart icon-heart2 aris-express bpm-glossary help-intro help-design Process_Mining_Icon help-publishing help-administration help-dashboarding help-archive help-risk icon-knowledge icon-question icon-events icon-message icon-more icon-pencil forum-icon icon-lock