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PS

Posted by Pedro Sobreiro

Posted on Mon, 04/19/2021 - 12:07 in University Relations

Hi,

I have received a new license by email that states that is valid until October 1st, 2021. However, when I try to install says that had already expired on 01 April 2021. I had already checked multiple times, removed ARIS and still gives the message that the license has expired when I select the new one.

How can I update to the new license?

Best,

Pedro Sobreiro

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GV

by Gergely Varró

Posted on Mon, 04/19/2021 - 16:17

Dear Pedro,

we had a temporary problem with the license key generation that should have been fixed now. You should have received an e-mail with the correct license keys now.

Best regards,

Greg

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PS

by Pedro Sobreiro Author

Posted on Tue, 04/20/2021 - 11:29

Dear Gergely,

Yes, the problem is solved. I have already managed to install the new license.

Thanks for the support.

Best regards,

Pedro Sobreiro

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