Profile picture for user Peter Verschueren

Dear members,

I use ARIS Business Designer and I created a BPMN 2.0 diagram.

Now when I try to validate/export the diagram ARIS shows the validating screen, but fails to continue.

In the exception log I see the following: cannot update report fonts: sun.font.FontManager.getFontPath(boolean)  which eventually results in a null pointer exception.   I have re-installed ARIS, updated JAVA to JRE7 Update 9 without any luck.   Any idea ?   Kind regards, Peter Verschueren
by Peter Verschueren Author
Posted on Mon, 12/03/2012 - 11:16

HI all,

I managed to solve the issue by re-installing a correct JRE.  I had JRE 7 update 9 (32/64 bit) and JRE 6 update 31 (32/64 bit) installed.  I have removed them all and re-installed JRE 6 update 37.

I now can validate BPMN in ARIS.  However the export still fails.  This time I get the message "Error while loading source model(null)).

I dont see any exception logs anymore so I wonder what is going on now.



Peter Verschueren

by Peter Verschueren Author
Posted on Mon, 12/03/2012 - 11:22

Update - This is the error I see when validating and exporting BPMN out of ARIS.


by Jim Cai
Posted on Wed, 12/05/2012 - 03:36

Please try Java version 6 update 17 or 18

by Konstantin Smirnov
Posted on Mon, 01/13/2014 - 15:53

Hi all

We have exactly same error as described. Was somebody ever able to solve or clarify this point?

Many thanks in advance.


by Paulo Lima
Posted on Wed, 03/09/2016 - 12:39

Hi all,

i'm having the same problem 2 years after in the cloud version ... maybe because i'm using the trial version? 

i believe not because i made a test with a very simple diagram (2 tasks) and it worked nicely. 

The current model - still in test mode - has lot more objects: 15 tasks, function allocation diagrams for each task, etc.

The point is: this is a poc and if i'm not able to export and important the bpmn into my client's Aris instance i will not be alble to use the tool...

Thanks for any info, regards, Paulo


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