ARIS Express Slow Performance

We have seen your post and an ARIS Express dev will look at it as soon as possible. We deleted your repost of today.

Hi,

on my 3 years old laptop, I need 40 seconds to start Express. Colleagues having a new desktop machine start express in 25 seconds. Loading a model for the first time takes about 20 seconds, afterwards, less then 5 seconds.

In our experiences, it always had something todo with the system environment, maybe virus scanners or user actions tracking software, whereas, to be honest, we do not have an exactly explanation for this. On our testlabs, whith different operation systems and hardware, we never detect such a bad performance as you described it in your post. We have many thousands of users of Express and this behavior you described is very seldom.

I do know that this is not satisfying for you, but we are not able to access our customers machines... We keep this on our watchlist for our next version and will do further investigations.

Bye,

Frank

Thanks for your response Frank.

Out of interest, have you tested ARIS with Windows 7?

Hi,

sure, since Express is released for Windows platforms, in our test labs, we tested Express as well with Windows 7.

Bye,

Frank

Hello, all.

I have enjoyed using ARIS Express over the last few weeks, and have shared it with my co-workers.  Thank you for the great product.

About slow performance - I have it too.  I've built an IT Infrastructure diagram, 418KB.  It takes about a minute to open.  Saving changes - anywhere from 5-10 minutes.  Right now, after just starting my computer, I opened the file and only changed print settings from Letter to Legal, then tried saving - the program is stuck processing this change since almost 10 minutes.  The only other programs I have open are this web session in Firefox, and Outlook 2010.

Details:

ARIS Express 2.3 (latest)

Java 1.6.0_25 (I will update to _26 once ARIS is finished)

Windows 7 Pro 64-bit

HP EliteBook 8540p - i7 CPU M 640 @ 2.80GHz, 4GB DDR3 RAM

This is the only problem I have with this program.  Any help much appreciated.  Otherwise, I really like it.  Thank you.

In addition, when I just sent the file to print, it spooled for another 10 minutes, and turned into a 323MB file in the print queue - does that make sense?

Hi Ahmed,

Could you see if you get these problems if you login to the machine as an administrator? or are you already an administrator?  (You'll have to install ARIS Express under the admin user profile as well).

Hi Phillip.

Yes, I'm administrator.  Good question.

Thanks, with my testing, when logged in as the local administrator I didn't experience and slowness, it was only when I logged in as a standard user account that any slowness occured.

I have also experienced varied performance in ARIS Express. At times, I works just fine but at times it takes a lot of time to open up a single model. I have also had an experience of installing the ARIS Express on a network and it took much longer to log into ARIS on such machines.

With all this varying performance, I have noticed that normally it takes much longer when the Java version is not updated. I am not sure, but I believe that the software tries to look for the latest version of Java, everytime it is started. This freezes the software during the initial start-up.

I guess, it is better to update the Java version before working on the ARIS Express. Also, a local admin ID performs better than a network ID.

Regards,

Anosh

Hi Anosh,

actually, Express does not try to search for a new Java-Version, but it searches for a new Express version, depending on your network connection, that might take some seconds.

Bye,

Frank

Hi Frank,

Thanks for clarifying it up. I was close enough to guess that it was always looking for some sort of upgrade. Perhaps, you can add an option which provides the user an opportunity to set the Upgrade Option as "Manual" or "Automatic".

Still, it is a wonderful tool and great in understanding the concepts of BPM.

Regards,

Anosh

Hi all,
Although this thread is half a year old I'd like to share my experience.

When I have the feeling that a SAVE takes too long then I open my CD-ROM drive to cause an internal interrupt.
Very few seconds later the SAVE gets processed and finishes up.
This works very often in other "slow" situations such as print or when I move a large junk of objects on the screen.

It doesn't solve the issue, but worthwhile to give it a try.
Regards,
Gerhard

Does ARIS Express use 64 bits of Java 64 bits when it is installed? Intel and AMD do not manufacture 32 bits PC processor since 5 years ago ! Windows does exists in 64 bits version since 7 years ago !

Example: I did reinstalled my Office 2010 32 bits with 64 bits and I see bench difference.

If only the 64 Bit JRE is installed, yes it is used. But, if 2 versions, 32 and 64 Bit are installed, this could lead to problems.

For Express itsself, 64 Bit JRE or 32, is completely irrelevant.

Thanks for your answer M. Weyand,

Oracle recommends to install both 32 and 64 bits on 64 systems.

Interface, menus, boxes, plans are drawn by Java. Java 64 bits drawn them faster. sliding a box from a area to another will be less sluggish.

In case of both JRE installation, ARIS Express (or Full) should automatically choose for the 64 bits one.

Also, an option may be added to options that let user choose JRE version to run (may be reserved for advanced users, but still easy)

And more, if ARIS application detects that the 64 bits did crash last time, it could suggests to user if it could use the 32 bits by now.

Hi Mr Paech,

pardon me, but I think the order is mixed up.

ARIS Express is managed by the JRE, not vice versa.

If you start Express, you actually start the JRE with the request to let the JRE start the Express application.

Bye,

Frank

Thanks M. Weyand,

How to know whether Java is running an application in 32 or 64 bits mode?

Does it exists a trick to force JWS to run in 32 or 64 mode for one application?