Hi there. I've been using ARIS Basic in the cloud for about 2 years now and generally have no issues. However, for months now the application has been getting increasingly laggy. I'm mostly using Event Driven Process Chain models, and dragging and dropping elements from the Symbols menu is fine. However, if I copy and paste symbols within the same diagram, or I edit the text in one I've already placed, or I adjust the connector arrows, the operation can take several noticeable, very laggy seconds to complete. It's not something I recall being an issue for the first 12-18 months of using this, but I would estimate for the last 6 months it has been happening, and it 'feels' like it's getting worse. Honestly it's becoming so slow, such a pain that editing a diagram live in a video call (such as on MS Teams screen share) is embarrassing, and normal day-to-day working is just deeply frustrating, making diagram creation/editing annoying at best, and pushing us towards another product at worst. Seriously, we are considering ditching ARIS in favour of something else because it has become so slow to use.
I doubt it's my web connection, I'm using fibre that regularly comes in at ≥250Mbps download and ≥25Mbps upload, I'm using Win11 23H2/24H2, the browser is Opera, and I'm not using a VPN.
Is this something anyone else is experiencing? Is there anything I can do to banish this issue, for example clearing my browser cache?