Brand new to Aris and trying to soak up much as possible with the various learnign opportunities. I'm attempting to model a customer journey map; however, cannot seem to achieve the addition of touch points (e.g.: moment of truth, pain point, and best practice). No matter what I try, the icons just do not show up for me. Hope someone can point me to some resources or if applicable a more appropriate place to ask a question of the community. Thank you,

by Eva Klein
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Posted on Fri, 05/08/2020 - 12:12

Dear Pavel,

to show the icons, you have to change the template for your customer journey map. 

This is possible as follows: 

  1. Open your customer journey map 
  2. Activate the Model tab bar.

  3. Click Template and select Customer Experience Management.

After you have changed the template, the icons should be shown if the attributes are specified.

I hope this helps you:-)

Here, you can find more information about CXM:

Kind regards,



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