Hi everyone,
I wanted to share a resource I’ve created for anyone exploring process mining or looking to dig deeper into their claims management workflows.
It’s a realistic event log designed around a typical insurance claims process — including common challenges like SLA violations, rework, back-and-forth loops, and bottlenecks.
To complement it, I also created a Quick-Start Use Case Handbook that breaks down:
- Process inefficiencies (e.g., missed deadlines, resubmissions)
- KPIs (e.g., approval time, touchpoints, ratio of escalated claims)
- Root causes and business impact
- Suggestions for improvement (e.g., automate triage, streamline documentation)
This can be helpful if you’re:
- Practicing process mining using realistic data
- Building dashboards for Claims Ops or Compliance teams
- Designing better workflows to reduce cycle time and improve customer experience
If you'd like to explore the log + guide, I’m happy to share it — just drop a reply or send me a message.
Best,
Alberto