Hi,
I have installed Aris Design Server on a virtual machine. And when I start Aris Architect on the same VM, everything looks fine. But when I start Architect on a different machine, I get this error message: "Auf den Aris Server kann nicht zugegriffen werden.". Sorry for the german message but it means "There is no access to the Aris Server". Our Computer Center has opened all ports between the server and the client and I have switched off the local firewalls on the server and the client.
I have no idea what the problem is :-(.
Maybe it has nothing to do with it, but our server vm don't fit the minimal requirements for a production system.
I would be happy if anyone could help me!
Thanks,
Ralf
5 Replies
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Assuming all of ARIS infrastructure components are up and you have not changed anything during installation, it should be only a connection issue. Have you tried to fill in both server´s IP and proper FQDN in connection wizard?
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Yes, I have tried both.
Maybe I have some additional information. When I try to start the user manager in my browser, I enter the FQDN/umc as URL. The server changes this URL immediately into win-ug3pqc5buah/umc/. This works, when the browser runs on the server but not, when the browser runs on a client PC. Is it possible, that the same address redirection appear when I try to connect the server via Aris Architect? -
Now I have a workaround. When I add a line in the clients hosts file with the IP-Address from the server and the name win-ug3pqc5buah, then everything works fine.Now I have a workaround. When I add a line in the clients hosts file with the IP-Address from the server and the name win-ug3pqc5buah, then everything works fine.
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Dear Ralf,
To avoid issues with resolving the server name on the client side, you could simply turn off "Fully Qualified Domain Name" on the ARIS server via ARIS Cloud Controller:
reconfigure loadbalancer_s +HTTPD.RewriteEngine=off
As a consequence, the URL to that server on the client's browser remains unchanged.
Cheers
Rune -
Very useful Rune mentioned the option to turn it off via ARIS cloud controller. I had a similar problem with the resolving the server name while configuring Single sign on with Kerberos in MashZone 9.6 for a corporate client and the "workaround" was to switch the redirection off in loadbalancer´s configuration file. But obviously altering the configuration in ARIS cloud controller is way better.
JM