request of information and help

Hi Sabrina, good day.

All Software AG recommendations on the basic features of Hardware and Software to Install ARIS products can be found in the 'ARIS Platform Matrix' Document.

The hardware features are:

Greetings.

Best regards

Jorge Reyna R.

Dear Jorge;

Thank you so much for your help, Now I have another kind of problem the installation of ARIS was good without errors I'm talking about ARIS 9 for single user, but at the end I didn't know how to connect it with the Local server, I didn't know how, I have done some research and I discovered that it request to have SAP GUI in your laptop I have tried to do it but I cannot purchase it (or maybe I didn't get the solution);

If any one have an alternative to that problem I will be really soooo thankful, and please if you know if there is any relation with the virtual machine please tell me I have it in my laptop but I'm not sure if its requested for the Local server;

Indeed thank you So much Jorge for your response and I'm sorry for the delay;

Kind regards

Dear Jorge;

Thank you so much for your help, Now I have another kind of problem the installation of ARIS was good without errors I'm talking about ARIS 9 for single user, but at the end I didn't know how to connect it with the Local server, I didn't know how, I have done some research and I discovered that it request to have SAP GUI in your laptop I have tried to do it but I cannot purchase it (or maybe I didn't get the solution);

If any one have an alternative to that problem I will be really soooo thankful, and please if you know if there is any relation with the virtual machine please tell me I have it in my laptop but I'm not sure if its requested for the Local server;

Indeed thank you So much Jorge for your response and I'm sorry for the delay;

Kind regards

Hi Sabrina,

To connect to the LOCAL server you only need to:

1.- Doble clic on 

2.- To select Connection: LOCAL, to write Username: system and Password: manager and clic on OK.

Greetings.

Best regards

Jorge Reyna R

Dear Jorge;

Thank you another time, that what I did but it's not working I don't know why;

It can be a problem disk space?

Thank you in advance for your help!

Hi Sabrina,

Please make sure you correctly installed LOCAL during the installation. You would have needed to change a radio button during the installation process, which is easily overlooked. Please have a look at our FAQ entry on the issue.

Best regards,

Felix

Dear Felix;

Thank you for your answer but I have did all of this, beside the installation was perfect without any errors but unfortunately at the end when I try to logon on ARIS Server with LOCAL and username and password that I have got from you by email, it shows me that is enable to access to ARIS server like you can see in the following screenshot:

And like you can see that's are the information that I have used to acces to ARIS Server but without any results, also I have tried several scenarios but without output:

Should I instal any other software to be able to use ARIS 9.8.6 (single user)?

I'm sorry for that stupid question, but I really need it to be able to finish my PhD research so please help me;

Kind regrads

Hi Sabrina,

did you *add* a connection manually after the installation or could you just choose LOCAL from the drop-down menu?

Best regards,

Felix

Hello;

When it didn't work in the beginning, that's why I tried to add a connection but at first I tried to do it like it was mentioned, but didn't work for the both cases;

What should I do, cause I had this problem and I have done some research in the forum here and I have found that I should uninstall ARIS and delete all the folders, and I have done it also and I have reinstalled it but I got the same problem;

I'm really sorry I'm trying to be clear if there are any questions, please make me know it;

Thank you!

Hi Sabrina,

well, if you had installed LOCAL correctly, you should be able to choose LOCAL just from the dropdown, without having to add another connection. So my best guess is still, that you have missed to choose to install "ARIS with local standard database system". (See Screenshot). I would suggest to re-install ARIS, being extra careful about the options to choose from.

Which operating system do you use? Is it 32bit or 64bit?

Windows 10 requires a 64bit system to install LOCAL. See also our respective FAQ entry.

Best regards,

Felix

Dear Felix;

I'm using 64bit for windows 7 ultimate, it could be the problem?

Best regards;

Sabrina 

Hi Sabrina,

no, that should be alright then.

Have you had a look at the screenshot? Do you remember switching the radio button here?

Best regards,

Felix

Hello Felix;

Thank you for your attention and quick response; 

Yes I'm sure I have done it, that's why I'm asking if I should use another software to be able to access ARIS server cause like I told you the LOCALSERVER is created each time I'm installing ARIS but at the end it showed me that there is a problem to access to server;

Thank you in adavance for your help;

Kind regards

Sabrina

Hi Sabrina,

You can resolve this conflict:

1) By going to Skype’s Tools > Options > Advanced > Connection settings

Make sure to un-check the 'Use port 80 and 443 as alternatives for incoming connections'

Or

2) By going to Control Panel > All Control Panel Items > Troubleshooting > Programs >

Clic on 'Run programs for previous version of Windows'.

Clic on 'Try recommended settings'

Select the program 'ARIS Designer / Architect' and Clic on 'Test the program...'

If ARIS Designer / Architect open, Clic on 'Yes, save these settings for this program'.

Best regards

Jorge Reyna R

Hello Jorge;

Thank you sooo much for your help but can please tell me from this following step:

What can I do to pass to the next step; 

Thank you another time for your help and interest;

Best regards

Hi Sabrina,

The next step is:

Clic on 'Programs'

'Run programs made for previous versions of Windows'.

Best regards

Jorge Reyna R

Hi Jorge,

Ok I will do this once it will work I will come back to you,

Greeting Jorge That is working now Thank you soooooo much for your help, You saved me!!

Best and Kind regards 

Dear, 

Can anyone guide me for this final part, Now I can access the server without problems but I have a small doubt, in the final part of the installation guide is written: Right click ton the Local server and select Restore databse, this part is working but the I found a problem to know where I can find the AEP PDA material to backup the databas;

Thank you in advance for your help;

Kind regards

Hi Sabrina, you're welcome.

To obtain the AEP PDA material, you must access with User and Password to:

http://www.ariscommunity.com/university

Click on 'Tutorials'

Click on 'BPM Exercises with ARIS: Databases & other related material' to download the .ZIP file.

Go to the download folder and double click on the .zip file

Inside you will find files with extension .adb, these are the ones that you will be able to Restore in ARIS

The 'United Motor Group' database is already on the LOCAL server, however, I do not know if it contains information other than the one found in the .zip file.

Best regards

Jorge Reyna R

Dear Jorge;

Thank you so much for you help and time, I'm really glad to receive your guidance;

Have a wonderful day