Installation

Posted by Gheorghe Florea

Posted on Thu, 01/23/2020 - 11:21 in ARIS Express

Hi,

I have a new computer and cannot start Aris Express (fresh download) on W10 Pro.

I am stuck with the activitation wizard, "enter login data", altough my account in Aris Community is ok and I submit the right user name and password.

I have installed JRE, several resets, a new account in Aris, but nothing helps: it looks like my login credentials are wrong but no error message is coming back.

I will appreciate any idea about how to proceed.

Thanks

Gheorghe

aris express

3.9k

by Frank Weyand

Posted on Thu, 01/23/2020 - 14:38

Hi,

if the login wizard is stuck with the connect, this is a technical problem with the connection. In most cases, the call is just blocked. Sooner or later, you will get a timeout.

Please contact your IT.

Bye,

Frank

by Jorge Reyna R.

Posted on Fri, 01/24/2020 - 14:23

Hi Gheorghe,

I suggest review the FAQ Aris Express Installation:

https://www.ariscommunity.com/aris-express/installation-faq#https

Best regarts.

Jorge Reyna R.

(Consultor ARIS)

Installation

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