Dears,
When requesting a report of a process manual in pdf i get an error 867.
The same thing it happens when i request the report in word.
The error happens on some processes in my project room.
I will apprecuate your help
Dear Eva,
I am coming back to you with the error message, I hope that you can figure out what is about.
You were saying that it may be a problem with the EPC diagram. Can you be a little more specific at what issue I should look? It's the 1st time I see this error message.
thanks
Hi,
Is this issue raised in the Viewer module as well? As I see from the screen, you start the report from the Designer. So first, I'd check if you have objects with the non-standard font (e.g., copy/pasted from another source).
But I'd agree with Eva that it is challenging to find the bug until the developer sees the source model where the issue was raised. There are 1000 and 1 places why it could happen - fonts/language, filter, access to definitions. Without a model, it isn't easy to say.
You can contact the ARIS Basic Help line at +800 ARIS HELP or create a support ticket via empower.softwareag.com. If you need further help, please let me know.