Profile picture for user sagebpm

Dears,

When requesting a report of a process manual in pdf i get an error 867.

The same thing it happens when i request the report in word.

The error happens on some processes in my project room.

I will apprecuate your help

by Eva Klein
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Posted on Fri, 01/07/2022 - 15:29

Dear Gheorghe,

please share some more details with us. With which model types does the error occur?

Kind regards
Eva

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by Gheorghe Florea Author
Posted on Fri, 01/07/2022 - 15:33

Dear Eva

I am working on an ePC model (event driven process chain)

 

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by Eva Klein
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Posted on Fri, 01/07/2022 - 15:45

Thanks for the fast answer. I checked the system and for me it works as expected. What kind of object types do you use?

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by Gheorghe Florea Author
Posted on Fri, 01/07/2022 - 16:00

Well, I am working in project room "curs".

I am using mostly epc diagrams. On some of these I get the process manuals , on others I cannot get the process manuals and I get the error 867 ?!

 

 

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by Eva Klein
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Posted on Fri, 01/07/2022 - 16:10

Your description of the issue indicates that there is probably a problem within some EPC diagrams. Could you please share a screenshot of the error message.

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by Gheorghe Florea Author
Posted on Tue, 01/11/2022 - 17:54

Dear Eva, 

I am coming back to you with the error message, I hope that you can figure out what is about.

You were saying that it may be a problem with the EPC diagram. Can you be a little more specific at what issue I should look? It's the 1st time I see this error message.

thanks 

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by Alexander Cherednichenko
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Posted on Tue, 01/11/2022 - 18:26

In reply to by sagebpm

Hi,

Is this issue raised in the Viewer module as well? As I see from the screen, you start the report from the Designer. So first, I'd check if you have objects with the non-standard font (e.g., copy/pasted from another source). 

But I'd agree with Eva that it is challenging to find the bug until the developer sees the source model where the issue was raised. There are 1000 and 1 places why it could happen - fonts/language, filter, access to definitions. Without a model, it isn't easy to say. 

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by Gheorghe Florea Author
Posted on Wed, 01/12/2022 - 17:30

Hi Alex, I am not the owner of the project room, just trying to help.

Should I ask the lady owner to raise a ticket with you so to be able to discuss directly?

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by Eva Klein
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Posted on Thu, 01/13/2022 - 08:39

In reply to by sagebpm

Hi Gheorghe,

yes, it would be great if you or the project room owner can raise a ticket. Unfortunately, it is not so easy to find out what exactly the problem is.

Thanks,
Eva

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by Gheorghe Florea Author
Posted on Thu, 01/13/2022 - 12:06

Hi Eva

I will appreciate some guidance on how to raise the ticket. I will direct the project room owner to do it

Thanks

 

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by Eva Klein
Badge for 'Community Team' achievement
Posted on Fri, 01/14/2022 - 10:46

You can contact the ARIS Basic Help line at +800 ARIS HELP or create a support ticket via empower.softwareag.com. If you need further help, please let me know.

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