Can not Activate Aris Express

Posted by Sandu Avni

Posted on Sun, 10/27/2013 - 12:12 in ARIS Express

Hello,

I am trying to activate aris express but I get a message saying:

Unable to connect to ARIS comunity. Please connect to the internet when running ARIS Express for

the first time so your logincan be checked.

Please also check the proxy settings of your system in the interent options.

At the same time I am able to login to aris community and proxy system settings are as requires please see attache image

Please advise

Sandu

File attachments

Arisregistration.JPG

25.8k

by Frank Weyand

Posted on Mon, 10/28/2013 - 11:10

Hi,

some proxy constellations cannot handled from the windows version of Express. In that case, you can use the webstart version (http://download.ariscommunity.com/express.jnlp) for registration. If Express is registered, you can remove the webstart version again and start the windows version.

Bye,

Frank

by Sandu Avni Author

Posted on Mon, 10/28/2013 - 14:05

Hello Frank,

Thanks for your reply. Unfortounatly this did not help

I download and run express.jnlp I get a similar window where I am asked to enter user name and passsword but this time nothing happens it seems it does not go to next phase.

By the way if I enter wrong user name or password I immidiatly get a message of wrong user name or password

Please advise

Sandu