Hello,
Can anyone please help me to install ARIS. I have installed the software but when I try to use start it by clicking on the ARIS icon on the desktop I get a string of java exception errors and it gives me a message that the ARIS is unable to start. I have the latest JAVA VM installed on my system. Please help.
Kind Regards,
Shabbir
Hi Sebastian,
Please find below the list of exception error:
ava.lang.reflect.InvocationTargetException
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at com.sun.javaws.Launcher.executeApplication(Unknown Source)
at com.sun.javaws.Launcher.executeMainClass(Unknown Source)
at com.sun.javaws.Launcher.doLaunchApp(Unknown Source)
at com.sun.javaws.Launcher.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
Caused by: java.lang.ExceptionInInitializerError
at com.idsscheer.aris.client.components.ExpressHome.common.AExpressHistoryManager.loadSamples(Unknown Source)
at com.idsscheer.aris.client.components.ExpressHome.common.AExpressHistoryManager.<init>(Unknown Source)
at com.idsscheer.aris.client.components.ExpressHome.common.AExpressHistoryManager.getInstance(Unknown Source)
at com.idsscheer.aris.client.components.ExpressHome.AExpressHomeComponent.initApp(Unknown Source)
at com.idsscheer.aris.client.container.controller.AComponentController.initApps(Unknown Source)
at com.idsscheer.aris.client.container.common.AARISClientContainer.initManagerComponents(Unknown Source)
at com.idsscheer.aris.client.container.common.AARISClientContainer.init(Unknown Source)
at com.idsscheer.aris.client.container.common.AARISClientContainer.init(Unknown Source)
at com.idsscheer.aris.client.arisloader.AAbstactLoader.start(Unknown Source)
at com.idsscheer.aris.expresslauncher.AExpressLauncher.startClient(Unknown Source)
at com.idsscheer.aris.expresslauncher.AExpressLauncher.main(Unknown Source)
... 9 more
Caused by: java.lang.RuntimeException: java.io.IOException: Could not get shell folder ID list
at sun.awt.shell.Win32ShellFolderManager2$ComInvoker.invoke(Unknown Source)
at sun.awt.shell.Win32ShellFolder2.getFileSystemPath(Unknown Source)
at sun.awt.shell.Win32ShellFolder2.composePathForCsidl(Unknown Source)
at sun.awt.shell.Win32ShellFolder2.<init>(Unknown Source)
at sun.awt.shell.Win32ShellFolderManager2.get(Unknown Source)
at sun.awt.shell.ShellFolder.get(Unknown Source)
at sun.swing.WindowsPlacesBar.<init>(Unknown Source)
at com.sun.java.swing.plaf.windows.WindowsFileChooserUI.updateUseShellFolder(Unknown Source)
at com.sun.java.swing.plaf.windows.WindowsFileChooserUI.installComponents(Unknown Source)
at javax.swing.plaf.basic.BasicFileChooserUI.installUI(Unknown Source)
at com.sun.java.swing.plaf.windows.WindowsFileChooserUI.installUI(Unknown Source)
at javax.swing.JComponent.setUI(Unknown Source)
at javax.swing.JFileChooser.updateUI(Unknown Source)
at javax.swing.JFileChooser.setup(Unknown Source)
at javax.swing.JFileChooser.<init>(Unknown Source)
at javax.swing.JFileChooser.<init>(Unknown Source)
at com.idsscheer.aris.client.common.AClientPath.getDefautDir(Unknown Source)
at com.idsscheer.aris.client.common.AClientPath.getDocumentsDir(Unknown Source)
at com.idsscheer.aris.client.components.ExpressHome.common.samples.AExpressSampleManager.<clinit>(Unknown Source)
... 20 more
Caused by: java.io.IOException: Could not get shell folder ID list
at sun.awt.shell.Win32ShellFolder2.getFileSystemPath0(Native Method)
at sun.awt.shell.Win32ShellFolder2.access$900(Unknown Source)
at sun.awt.shell.Win32ShellFolder2$8.call(Unknown Source)
at sun.awt.shell.Win32ShellFolder2$8.call(Unknown Source)
at java.util.concurrent.FutureTask$Sync.innerRun(Unknown Source)
at java.util.concurrent.FutureTask.run(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at sun.awt.shell.Win32ShellFolderManager2$ComInvoker$3.run(Unknown Source)
... 1 more
Thanks and Regards,
Shabbir
Just to be sure, are you trying to install ARIS Express or an ARIS Platform product?
I have already installed ARIS Express on my system. I encounter these errors when I try to start the application. At the intial stage a wizard pops up asking me to accept the contractual agreement, when i accept it, it pormpts me to enter the log in details and the then I select the language. I choose english and click on the finish button. The process ends with a message box "Unable to Launch Application".
Regards,
Shabbir
Hi Shabbir,
the system is not able to find your user's directory. Do you have a remote path for your user folder?
We have this under investigation here, I get back to you if we know more.
Bye,
Frank
Hi Frank,
Thank you for your assistance. The user directory is on my local system.
Regards,
Shabbir
Hi Shabbir,
since we can not have a look on your computer, I want to give you a workaround:
<?xml version="1.0"?>
<document>
<user type="express_home">
<userdata type="express_samples_loaded" value="true"/>
<userdata type="express_samples_version" value="2"/>
</user>
After the start, no example models will be available out of the box for you, but you can fetch a huge amount of models here in the community.
Hope that helps. It is just a workaround, we will have a closer look to this.
Bye,
Frank
Hi Frank,
Thank you for your detailed response. But I am still unable to launch the ARIS Express application. I have uploaded the error file, please find the below the link :
/system/files/editor/files/ArisError.txt
Thanks and Regards,
Shabbir