connect licence automatically assigned to user in usergroup

Last activity on October 1, 2023 - 11:21 11k Views 2 Replies Professional ARIS

Silje Hetland on August 11, 2017

Hi,

I want to enable the following feature in connect

Whenever a new user logs in, it should be assigned a aris viewer license.

I tried to do it the following way. Add a usergroup with name exactly the same as an LDAP group. Assign ARIS Connect viewer license to that group.

Result: When I login with a user, it is imported from AD; but no license is assigned. It doesnt show as a part of the usergroup.

Any hints?

Kind regards,

Silje

2 Replies

Runé Becker on August 11, 2017 - 14:17

Dear Silje,

That should basically work by assigning concurrent licenses to the user group.

I suggest to raise a support ticket to run down a check list why it didn't work in your case.

Cheers

Rune

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Silje Hetland Author on August 11, 2017 - 15:11

Thanks Rune. I already checked with support, but was thinking if someone has similar experience in the meantime while I am waiting for support. :-)

Do you know if there is some settings to get more loginfo regarding this? I dont get any update at all in logfile.

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