I am interested in any positive or negative experiences with utilising the ARIS ITIL reference material to help with process improvement and re-structuring of an IT function.
- Did it save time?
- How easy was it to integrate into your existing ARIS conventions? (We have been using ARIS for 3 years and have a fairly mature process framework and a lot of process content)
- Did you predominantly adopt ITIL processes, roles, performance measures or did you have to re-work to fit your organisation?
I would be grateful to hear any experiences,
regards, Stephen