IB

ARIS Express

 

description of problem

cannot launch ARIS Express again after closing the application or rebooting the system - disc space to store cache file is default - 1000Mb

 

 

 

WIN XP SP3 RUS

 

Java: version 6 update 12 (build 1.6.0)

 

PS: I can browse all other images on your server when click inset/edit image feature))

by Sebastian Stein
Posted on Fri, 09/18/2009 - 13:57

Hi Ievgen,

have you checked if the file it tries to access is still there? Maybe it gets deleted for some other reason? We had one case where a user installed a anti spyware program. This program cleaned the user profile on each system startup.

About browsing all images: We know that you can browse all images, but that is ok, because you can also see them on the community. You might also want to add an image to your post, which was used in another post before.

Cheers,

Sebastian

0
by Ievgen Bielchev Author
Posted on Fri, 09/18/2009 - 14:12

In reply to by RGilyead

Thanks for your reply

 

It even can't be launched if I close it and launch again, without rebooting, so I think it is not the case

 

but, yes, the file it tries to load is not there

0
by Alexander Cherednichenko
Badge for 'Answermachine' achievement
Posted on Fri, 09/18/2009 - 15:21

I had a similar problem after the start of the registry cleaning program.

Re-download solved this problem

 

0
by Ievgen Bielchev Author
Posted on Fri, 09/18/2009 - 15:39

In reply to by Rleibbrandt

well, I have downloaded several times, will try to to update the Java to the latest version, will check after this

 

also, after re-downlodaing the programm the file the application is trying to load on error screen did  not appear

0
by Sebastian Stein
Posted on Fri, 09/18/2009 - 15:53

I would say it is a problem with the Java cache. Probably, at least some ARIS Express files get deleted after the application is shut down. If you have set the cache settings correctly, it might be that the cache is just too small, because you might have other Java Webstart applications installed.

0

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