Hi, I am new to ARIS and this Community. I hope this is the right group to post my question.
Recently I started as business process analist in a bank. Some Value Chain owners make a clear disitinction between their Product Portfolio (e.g. different type of Cards) and Services (e.g. Replacing lost card).
In ARIS I have seen up to now only the Product object. I was wondering if some of you use a seperate object "Service" with specific attributes and relationships.
To avoid any conceptual confusion. I am not talking about Services at IT level that are invoked for automated process steps (functions). The Service object I refer to is at e higher business level. It's not about the way services are implemented, it's about the way to relate a "Service" object to other objects in the Business Architecture (e.g. Organizational Unite X "delivers" Service X)
For those of you who would use a specific Service object in their Business Architecture, could you please share definition (attributes and relationships) and examples?
Maybe some of you thought about this but decided eventually that a distinction between Service and Product is not so useful. What would be your arguments?
Thanks for reactions
Best Regards,
ARIS supports both Product and Service objects as different symbols for the same underlying object. You can model them using the Produc/Service Tree model type. If you are not seeing this model and the associated objects they may not be included in your filter. You can either ask your ARIS administrator to enable them or select the Entire Method method filter when you log on to ARIS.
