Hi, I am new to ARIS and this Community. I hope this is the right group to post my question.
Recently I started as business process analist in a bank. Some Value Chain owners make a clear disitinction between their Product Portfolio (e.g. different type of Cards) and Services (e.g. Replacing lost card).
In ARIS I have seen up to now only the Product object. I was wondering if some of you use a seperate object "Service" with specific attributes and relationships.
To avoid any conceptual confusion. I am not talking about Services at IT level that are invoked for automated process steps (functions). The Service object I refer to is at e higher business level. It's not about the way services are implemented, it's about the way to relate a "Service" object to other objects in the Business Architecture (e.g. Organizational Unite X "delivers" Service X)
For those of you who would use a specific Service object in their Business Architecture, could you please share definition (attributes and relationships) and examples?
Maybe some of you thought about this but decided eventually that a distinction between Service and Product is not so useful. What would be your arguments?
Thanks for reactions
Best Regards,