Registration and Login Problems

Sebastian Stein on October 27, 2009

From time to time we receive emails by users reporting that they are either not able to register at ARIS Community or to login after they registered. So far, all of those reports are caused by the following problems:

On registration an invalid email address is entered. Each day, we receive more than 10 notifications about wrong email addresses. If possible, we try to correct them, for example changing “...@gamil.com” into “...@gmail.com”. If we can’t figure out the correct email address, we delete the account and hope that people will try again.
Login to ARIS Community fails if you enter your email address as login and not your username. Therefore, the field has a default value saying “username”. Still, this hint stays unnoticed by some users. We are currently checking if we can show a warning message in case someone entered an email address as login and the login failed.
During registration, an activation email is sent to you to validate your email address. Some email providers classify this email as spam. If you are not receiving the email within seconds after submitting your registration, check the spam folder and mark the email as not being spam.

So if you are facing problems during registration or login, please check the above points. If you still experience problems, please don’t hesitate to contact us!

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18 Replies

JJ

John Jeston on November 17, 2009

I have just joined. I thought my User Name was: John Jeston; but looks like "Joh" not sure.

What is my user name and password so that I can start using Express?

Cheers, John

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René Weimar on November 17, 2009

John,

Your username is joh -

We are planning to roll out a patch that will display the username in the profile overview in order to clarify that matter.

EDIT: Everybody can now look up their usernames on their own profile pages.

Best regards,

René

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DR

Dave Readdy on March 12, 2010

I am currently going through the ARIS activation wizard steps.

Step 3 asks you to enter "the user name logging into the ARIS community"

I have entered these details (Username / password) & get a "Enter logon Data" popup, saying "checking username and password". This has been running for 30 mins plus.

Note: I have registered, received my email & updated my password & logged into the ARIS community

Can you please advise

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Frank Weyand on March 12, 2010

Hi,

normally, this thread here is about registration in the community itsself. It is not mentioned to the registration of Express.

Anyway:

Normally, this takes two or three seconds. But Express is not able to connect to the community to check your account. This has a simple technical reason: it is just not allowed for Express to do so.

Could you please check the proxy settings in your JRE (via system panel -> Java). You should check "use browser settings".

If that does not work, you need to talk to your IT. Sometimes, security policies do not allow the Java Runtime Environment to connect to the internet. Important: this is an HTTPS call, in order to crypt your logging data.

Bye,

Frank

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AP

Anton Potocky on June 15, 2010

Hello..Im problem opened the Aris mash.I get the registration code and dont log me when I copy the code to the password window...Way I login?

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AQ

Abdul qodir on July 16, 2010

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prakash easwaran on July 20, 2010

hi,

i have downloaded the aris express demo version in my machine but i am not able to access the toolbar or unable to drag the symbols.

if there is any settings to be changed please provide me the solution at the earliest.

thanks

prakash

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prakash easwaran on July 20, 2010

hi,

i have downloaded the aris express demo version in my machine but i am not able to access the toolbar or unable to drag the symbols.

if there is any settings to be changed please provide me the solution at the earliest.

thanks

prakash

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MB

mhari byrne on August 16, 2010 as Reply to Markus von den Driesch

This happened to me as I copied and paste the password from my email in to Java. The program ran and ran so I ended it and typed directly and 2-3 secs later it completed validation.

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Veronica Chavez on November 26, 2010
">I usually income to the community with the username and login, when I try to run the express aris shows me the following MESSAGE.

Unable to connect to ARIS COMMUNITY. Please connect to the internet when running ARIS EXPRESS for the first time so that your login data can be checked .

Please also check the proxy settings of your system in the internet options

This happens in my personal machine because the office I have no problem working normally. Please help that I need to do to solve my problem.

It is important to note that I am connected to internet and in the same office network, but from my laptop.

Thanks for your help, and sorry for my English
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WM

William Morales on April 21, 2011 as Reply to Edwin Verstraeten

Hi Veronica,

Did you solve the problem?

I have the same problem and I would like to know how to fix it!

Hablas espanol?

Si hablas espanol me podrias decir como se soluciona ese problema? Tengo el mismo problema que describes aqui!

Gracias!

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AW

André Wolter on June 19, 2012

Hi,

I have a problem with registration of my University. If I try to registrate, I'll always receive this message:

So this is for days... I've tried to create a new Account with my University email address, but i get the same issue.

So, how can I fix this if I'm not able to register my University?

Thank you.

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AC

Anderson Carobressi on July 9, 2013

Hi, I'm new here and I need some help. I'm trying to install Aris Express on Mac OS 10.8.3 but it doesn't work. I've already installed the latest version of Java and when I try to download express.jnlp it comes up the message Ït's not possible to run the application". Does anybody know how to fix it? Thanks, Anderson

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Frank Weyand on July 22, 2013

Hi, Mr Anderson Carobressi,

please read this:

http://www.ariscommunity.com/users/plop123/2012-11-15-aris-express-isnt-working-mac

http://www.ariscommunity.com/users/mschaefer/2013-01-15-unable-launch-aris-express-24-mac-os-x

Bye,

Frank

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PS

Peter Schon on September 9, 2013

Hi there,

I have registered with Aris and I got my registration details with the password. I am starting the program and enter my loginname and my password which was specified in the email.

However, after a short period I receive the following message

______________________

Es konnte keine Verbindung zur Aris Community gergestellt werden. Bitte stellen Sie beim ersten Start von Aris eine Verbindung zum Internet her, damit Ihre zugangsdaten überprüft werden können.

Bitte überprüfen Sie zusätzlich die Proxy-Einstellungen Ihres Systems in den Internet-Optionen.

______________________

I am connected to the internet since i am typing this message. We are using a Proxy and the settings are correct otherwise i could not type the message.

So what do you think is the problem. Of course from our machines is internet communication only via port 80 allowed. Could this be the issue ?

I would really like to test the program since we are in urgent need of such a tool. But since i can not log in we will not be able to test it.

Help would be appriciated.

Kind regards

Peter Schon

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Frank Weyand on September 11, 2013

Hi Peter.

> Of course from our machines is internet communication only via port 80 allowed.

> Could this be the issue ?

Well, Express uses an HTTPS connection, which means, that port 443 is used.

Another issue could be your proxy. If you use the windows installation, you could try the webstart (alternative download) solution as well. If the registration works here, just deinstall, the webstart solution again, registration check will be kept.

Bye,

Frank

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ID

Ivaylo Dimitrov on June 13, 2015

Hi, I am trying to login to start the program for the first time and I have problems loging in. The user name and password I am typing are correct and also I have internet connection. My port 443 is open and I reinstalled the program a few times.

I would really like to implement this program to my company, but there is no other way unless I give it a try and test the features.

Please suggest how to move on.

Thank you in advance.

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AS

andrey syrkin on October 27, 2015

Hi guys, hope you're fine there.

When entering my login data into ARIS express after several fails i've tried 4 different options eventually. My 1.email, 2. my name, 3. my name+surname and 4.Mr. name+surname, but it didn't work unfortunately. Could you please help me?

Thanks in advance, Andrey.

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