Hi guys, how you doing?

I did a full installation of PPM5 in my local desktop with the default client as a demo ("umg_en") without problems, but when i tried to create a Management View ppm is showing the below Tomcat error, even when i execute PPM from the GUI and not from The URL.

Do you have any idea of what can be this? 

Thanks and best Regards,


by Jiri Mares
Posted on Mon, 06/01/2015 - 19:03

Hi Facundo, the installation of "old" 5.x version of PPM is quite difficult even in the demo installation if you do it for very first time (in comparison to new 9.x ) and requires some steps prior the installation itself (as an installation of tomcat(s), database environment preparation and so on). During installation you are asked to fill many entries referring to some paths + ports (tomcat, drivers and so on) and you can easily go wrong there, especially if you don´t understand the ppm architecture. And to be honest some descriptions there are quite confusing which it makes even more difficult for newbies. Anyway it can be fixed later in config files. 

 I´d need to see and "browse" the installation to be sure the all part of ppm infrastructure works or see all log files at least, otherwise is hard to say more.  

But let´s assume you have installed it correctly. 

Quick debug:

0) Have you ticked both API query interface and APD in wizard while creating the umg_en client ?

1) Does the API query work for you? (e.g. if you copy a ppm-favorite´s url and paste it in a browser, does it work?)

2) Have you re-registered Tomcat as a service after creating the umg_en demo client? 

Unfortunately the pic is too small to see all the details, but it points to an issue with tomcat. It would be great if you could collect all log files and provide us with them instead of one pic. 





by Facundo Ravinale Author
Posted on Tue, 06/02/2015 - 16:26

In reply to by JiriMares

first of all thank you very much for your quick response :)

The MV use the API query for this? because i had some issues with it, probably is there the problem. I will check and let you know!

Best regards,





Featured achievement

Say hello to the ARIS Community! Personalize your community experience by following forums or tags, liking a post or uploading a profile picture.
Recent Unlocks
  • SS
  • MZ
  • Profile picture for user kbiront
  • Profile picture for user Tony Iliev
  • Profile picture for user amandeep.7.singh
  • PacMan


icon-arrow-down icon-arrow-cerulean-left icon-arrow-cerulean-right icon-arrow-down icon-arrow-left icon-arrow-right icon-arrow icon-back icon-close icon-comments icon-correct-answer icon-tick icon-download icon-facebook icon-flag icon-google-plus icon-hamburger icon-in icon-info icon-instagram icon-login-true icon-login icon-mail-notification icon-mail icon-mortarboard icon-newsletter icon-notification icon-pinterest icon-plus icon-rss icon-search icon-share icon-shield icon-snapchat icon-star icon-tutorials icon-twitter icon-universities icon-videos icon-views icon-whatsapp icon-xing icon-youtube icon-jobs icon-heart icon-heart2 aris-express bpm-glossary help-intro help-design Process_Mining_Icon help-publishing help-administration help-dashboarding help-archive help-risk icon-knowledge icon-question icon-events icon-message icon-more icon-pencil forum-icon icon-lock