After clearing the Java cache, which is sometimes needed by some applications, the ARIS Express icon goes away, and we need to proceed to a full re-installation. Is there a solution to this issue? Thanks!
Hi,
actually, this is expected behavior. ARIS Express is a Java WebStart based application. Thus, the installation is stored in the "temporary Java files". I agree, that this technical term is not a quite convenient choice... but it is chosen by Sun.
Therefore, it is quite logical that if you delete the Java cache, the application is gone. That is just how the Java Runtime Environment behaves.
Bye,
Frank
In reply to Hi, we discussed very long by sstein
Yes, in my case, it's cause by security application when I logoff my PC (or switch off).
It delete some historical items like cookies, internet history, internet tempory directories, java cache directory.
Now, I know that it mean. I have changed my security configuration and desactivate "Delete Java cache".
Hi,
for us, it is quite important to know how the user "handle" the installation.
Personally, I just downloaded the tool, and actually never(!) had a problem. But that is just my experience.
So could you please just give us the information about the circumstances forcing you to repeat the download? Especially I do not understand why you need to delete the cache frequently. Is it caused by other applications?
Your information can help us to improve the way we are distributing the application.
Bye,
Frank
Clearing the Java cache is part of our Help Desk procedures for some of our Fares applications. As the Java cache is managed through "Temporary Internet Files" in the Java Control Panel, it suggests we can harmlessly clear the contents. I was wondering if there was another way to make AE more permanent (we love it!).
Hi,
well, then I think you've got a conflict between JRE behavior and your Help Desk procedure...
Currently, unfortunately there does not exist another installation routine. Surely we discussed a "normal" installation, but we did not want to miss the update feature of Webstart and therefore refused to do so.
Bye,
Frank
